IT Support Level 2

at  Signature Care Operations

DO YOU WANT TO WORK WITH A DYNAMIC IT TEAM ON SITE IN QLD (JIMBOOMBA, NARANGBA AND MARYBOROUGH)?

If you are a technically skilled candidate with good problem-solving ability, then this IT Support Level 2 role is for you!
As the Level 2 IT support technician, you will maintain, upgrade and provide support for software, hardware, networks and cloud systems as well as diagnose and resolve problems quickly. You will have reasonable availability to respond to help desk requests after hours and will be well compensated for this with your salary.
With your good communication skills, you will be able to listen to the end-user technical needs, understand their problems and implement solutions in timely manner. You will be easily able to communicate technical concerns and solutions to many different people with varying degrees of technical knowledge.
You will be responsible for maintaining the IT systems infrastructure, including firewalls, testing computer equipment, backing up databases, installing and updating malware software, installing and rebuilding existing servers, cloud-based systems, maintain documentations, develop SOP’s as well as other processes related to the job scope.

QUALIFICATIONS

• Undergraduate degree or its international equivalent in Computer Engineering or IT-related field from an accredited institution;
• Certification in Microsoft Technologies such as MCP/MCSE
• Cisco Certified Network Associate accreditation is advantageous (CCNA).
• Certification in SharePoint
• Certification in ITIL
• or equivalent work experience.

EXPERIENCE

• 5+ years’ experience in computer networks, network monitoring, troubleshooting and systems maintenance and good problem-solving skills in the capacity of systems administrator or similar.
• Extensive hands on IT support & systems maintenance experience and good knowledge of ITIL framework of standards and practices
• Good understanding or routing protocols and switching
• Good understanding & knowledge of Windows 10 & 11 platform
• Good knowledge of Fortinet & Dell switches and wireless access points
• Good understanding of TCP/IP, DNS, DHCP, VPN, Firewalls and routing protocols
• Excellent knowledge in Microsoft O365, VOIP, Sophos AV, Group Policy, Azure AD, Windows AD, Exchange Server, Exchange Online and mobile device management
• Knowledge in SSO, Directory Synchronization is advantageous
• Experience in Managing Engine Service Desk Plus is highly advantageous
• Experience in Managing Engine Desktop Central is highly advantageous
• Experience in Fortinet Security Appliances is highly advantageous
• Be familiar with system integration concepts, internet security and cloud technology
• Good knowledge of scripting language for various operating systems such as PowerShell
• Exposure to Aged Care IT industry is advantageous.
  If you are interested in working with a dynamic team in a growing industry, then apply now!
  Apply to: Vinoth Kuma

• Providing IT support, smooth IT business operation and interact with end users Nationally
• Installing and configuring hardware and software components to ensure meeting deadlines.
• Manage and maintain the office network and equipment’s such as Meraki, Fortinet, Lenovo, HP and Dell hardware.
• Assist in implementation of the ISO27001 across the IT department
• Manage and maintain Windows Azure based servers and systems
• Troubleshooting hardware and software issues.
• Installing and upgrading software applications directed by the global IT.
• Performing tests and evaluations on new software and hardware.
• Be willing to take on incidents from tier 1 to 4 and provide resolutions and being the first point of contact for error reporting.
• Establish good relationships with all departments and colleagues.
• Conducting daily checks and system functions to make sure that networks and communication links are operational for business support.
• Managing and developing of technical documentation and SOP’s.
• Supporting the implementation, maintenance and upgrading of all relevant software and hardware tools used by the business
• working with external vendors and contractors, as required.
• Ensuring all aspects of IT support comply with Signature Care
• Other activities as required