IT Support Manager (M365)

at  European Dynamics

We currently have a vacancy for an IT Support Manager (M365) fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.

REQUIREMENTS

• University degree in IT or relevant discipline, combined with minimum 11 years of relevant working experience in IT;
• Minimum 3 years of specific expertise in “M365” services (SharePoint, Teams, OneDrive Business, PowerApps, PowerBI, etc.);
• Minimum 3 years of specific expertise in providing on-site IT user support (IT Helpdesk);
• Minimum 3 years of specific expertise in setting up, installing, configuring, and solving problems with audio-visual and IT equipment;
• Good knowledge and practical experience with IT tools including ServiceNow IT Service Management tool and other related IT ticketing systems;
• Knowledge of business process analysis;
• Awareness of software development and IT service management methodologies (e.g., Agile, ITIL);
• Excellent command of the English language.

BENEFITS

If you are seeking a career in an exciting, dynamic and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English, quoting reference (17189/06/2024).
We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.
You may also consider all our other open vacancies by visiting the career section of our web site (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.
EUROPEAN DYNAMICS (www.eurodyn.com) is a leading European Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies and national government Administrations in 40 countries and 4 continents.
As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, age, national origin, ethnicity, gender, disability, sexual orientation, gender identity or religion.
EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company’s recruitment opportunities, in line to the Policy

• Providing on-site user guidance and IT support regarding the use of information systems / ICT tools (Confluence wikis, SharePoint collaborative sites, ServiceNow);
• Creation and management of Microsoft 365 services (SharePoint, Teams, OneDrive Business, PowerApps, PowerBI, etc.);
• Treat and dispatch requests coming from IT ticketing system and work on the resolution of tickets. Follow-up on the incident resolution;
• Εnsure coherence of the logical and physical structure of the collaboration spaces (Confluence, SharePoint, CMS, M365/Teams, or within other custom Information systems);
• Technical analysis of the business requirements in view of providing an adequate solution within the platforms available.