IT SUPPORT MANAGER

at  RAYBOW LIFE SCIENCE SINGAPORE PTE LTD

QUALIFICATIONS AND EXPERIENCE:

• Bachelor’s degree in Computer Science, Engineering or similar field/comparable qualification or vocational education with relevant professional experience.
• 2 year experience within the field of Information Technology, preferably hands-on experience in Network, Storage, Compute, Virtualization and Cloud. Experience in international working environment. Having worked in different countries is preferred.

• Deliver datacenter and hybrid solutions and services.
• Provide trouble-shooting and technical support on client computers.
• Provide trainings on using IT systems and applications.
• Maintaining and administering all LAN, WAN & SD-WAN and related cloud computing network infrastructure across all onsite and remote locations.
• Resolve IT project issues, review and control project activities.
• Trouble Ticket and Change Request handling through its whole lifecycle for a globally distributed IT Infrastructure.
• Resolving technical IT Infrastructure related problems for Storage systems, High Performance Computing, Virtual Desktop Infrastructure and Wide Area Network.
• Execution of routine system administration tasks, configurations, incorporation of patches, bug fixes and upgrades.Backup and Archive handling.
• travel to Europe, the United States, Japan, South Korea, and other regions may be required.
• Communicate with IT department in China. Fluency in oral and written Chinese is a must. Execute Ad-hoc task given by superior.