IT Support Officer

at  Portable Long Service Authority

About us
The Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Authority plays an important role in allowing workers in the community services, contract cleaning and security industries to build up long service benefits based on time in their industry rather than with a single employer. We foster an inclusive and collaborative culture that celebrates achievements and allows everyone to contribute to our success.
About the role

The IT Support Officer will report to the Senior IT Officer and work alongside the IT team to ensure excellent service delivery to external stakeholders and clients, provide hardware and software support, coordinate IT training, and support internal staff with IT needs. Key responsibilities include;

• Provide technical support, troubleshooting, and management of systems and devices for internal and external stakeholders.
• Develop documentation, training materials, and guides to support the use of technology.
• Facilitate and assist in the rollout of new hardware and software.
• Conduct training sessions on both new and existing software applications to ensure users are getting value from the available technology.
• Manage relationships and work effectively with outsourced service providers, such as Cenitex.
• Use initiative to anticipate potential issues, make suggestions, and share ideas

About you
Our ideal candidate will have strong problem-solving skills along with the initiative to ensure technical problems are managed efficiently and effectively. You will have demonstrated experience in a variety of technologies, including Microsoft Office 360 and web-based systems. The IT Support Officer will need excellent interpersonal and communication skills to support all levels of the organisation with ICT needs, troubleshooting and requests.

Why work at the Authority

• Located in the heart of Bendigo, where you can enjoy a modern and collaborative working environment with open plan workspaces, fully equipped meeting rooms, and state-of-the-art facilities
• We value work-life balance and offer hybrid working options, including two days of work from home per week
• You can benefit from above award wages and annual salary increases under the Victorian Public Service Enterprise Agreement
• Generous leave entitlements, along with paid study leave, paid parental leave, purchased leave and more
• Learning and development opportunities, annual performance plans, public sector networking, along with on the job learning and development
• Your well-being is important to us, which is why we offer a free and confidential Employee Assistance Program, as well as other health and well-being initiatives

How to apply
Please click the Apply button on this advertisement. Applications should include a resume and cover letter addressing the key selection criteria (Max. 1 page).
Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
We welcome applicants from a diverse range of backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQ, people with disability, as diversity and inclusion drives our success

• Provide technical support, troubleshooting, and management of systems and devices for internal and external stakeholders.
• Develop documentation, training materials, and guides to support the use of technology.
• Facilitate and assist in the rollout of new hardware and software.
• Conduct training sessions on both new and existing software applications to ensure users are getting value from the available technology.
• Manage relationships and work effectively with outsourced service providers, such as Cenitex.
• Use initiative to anticipate potential issues, make suggestions, and share idea