IT Support

at  Pragmatic Play

ABOUT US:

ARRISE powers Pragmatic Play, a leading supplier of player-favourite content to the iGaming industry.
We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.
This role is with the ARRISE group powering Pragmatic Play.

REQUIREMENTS:

• Previous experience of 1 to 2 years in a similar role;
• Fluency in English;
• Good verbal and written communication skills and the ability to interact professionally with a diverse group of IT staff, managers and subject matter experts;
• Ability to generate documentation and keep existing documentation updated;
• Availability to work shifts ( including night, weekends, legal holidays).

• Securing that the studio is properly lit, and all the video streamed, cameras are functional and properly aligned with the game tables;
• Maintaining of server equipment (router, Wi-Fi, switch, patch panel);
• Monitoring streaming equipment through graphic and logos;
• Assuring all encoders and media servers are technically functional at all tables;
• Online monitoring on the website to make sure the audio angle of the camera is functional from the player’s perspective;
• Maintenance of workstations: virus cleaning, finding solutions regarding soft/hard problems and instalment of new equipment;
• Keep in touch with the ISP supplier in case of internet connection dysfunctionalities;
• Keep up to date the workstations evidence: users, configurations, rights allocated on folders;
• Search and purchase IT equipment;
• Respond in due time at incidents and secures that there are no violations regarding SLA;
• Experience with DHCP; DNS; Subnets; Domain controller;
• Basic Ubuntu knowledge will be nice to have.