IT Support Specialist 1

at  Atlas Copco Australia Pty Ltd

IT SUPPORT SPECIALIST 1

Functional area: Information Technology
Country: Australia
City: Sydney
Company name: Atlas Copco Australia Pty Ltd
Date of posting: Apr 4, 2024

A high-quality IT Service is a must to stay competitive in an increasingly interconnected world. Atlas Copco´s digital journey continues, to enable us to run business at full speed. To ensure we can deliver this in Asia Pacific, we are now looking for an IT Support Specialist in Blacktown, Australia. The role includes:

• Provide full onsite/desk side and remote support to end users for all their IT issues, service/change requests Image, deploy, upgrade and refresh PCs and manage IT assets.
• Administrate and solve incidents assigned to the local on-site support.
• Participate in local and global projects.
• Provide hands on support to our specialist team with server, network, telephony infrastructure.
• Advise customers and users on their IT needs and best practices.
• Establish and maintain strong relationships with local business and end users.
• Continuous development and improvement of On-Site Support service delivery.
• Continuous focus on customer satisfaction, compliance and standards.
• Work with the Service Desk, Application Managers, IT Managers and other stakeholders using the Information Technology Infrastructure Library (ITIL) methodology for IT Service Management.
• Team up with your peers at other locations in case of cross functional support is required.
• Procurement of PC and IT hardware
• Liaising with vendors for quotes and placing orders
• Procurement and management of mobile handsets including repairs and services
• Maintain asset registers for all IT assets
• Maintain local SharePoint page for IT Services
• Provide IT inductions for new users on a monthly basis