IT Support Specialist

at  Centacare Catholic Family Services

IT Support Specialist
Adelaide 5000 (Full-time, 1.0 FTE)
Excellent opportunity for an experienced IT Support Specialist to join a dedicated in-house IT team providing level 1 and 2 support for a range of hardware, operating systems, and software platforms.

WHO WE ARE

Each year, we support more than 30,000 people through community services in metropolitan and regional South Australia, operating within a strong ethical framework. We are client focused and provide support regardless of race, economic circumstance, sexual orientation, gender identity, religious belief or ethnic background. Centacare is a Child Safe, Quality Accredited Organisation and is a registered NDIS provider. We value the uniqueness of individuals, we consult, collaborate and operate with integrity and professionalism. Centacare is committed to cultivating a harmonious workplace free from harassment and discrimination. Equal opportunity principles align with our mission, vision and values. We believe that treating our workers fairly has a positive impact on our clients and maintains our reputation as a great place to work.
To learn more about us, click on the video Centacare Catholic Family Services - Our Story

IT Business Services provides technology enablement for Centacare and related entities.
The IT Support Specialist provides Level 1 and 2 Support for a broad range of hardware, operating systems, and software platforms.

The following key responsibilities will ensure you contribute to the team meeting its objectives:

• Answer incoming calls, raising tickets on behalf of users, where necessary.
• Action support tickets in a timely manner, ensuring effective problem resolution.
• Image, configure, and deploy desktops, laptops, phones, MFDs, and other IT equipment.
• Provide technical support to end users, both remotely and in-person, to resolve hardware and software issues in a timely and efficient manner.
• Assist with user account management, including user provisioning, access rights, and password resets.
• Install, configure, and maintain computer systems, software applications, and peripherals.
• Perform basic network troubleshooting, diagnose connectivity issues, and assist with network equipment setup and maintenance.
• Assist in maintaining an accurate inventory of IT assets, tracking equipment assignments, and managing asset lifecycle.
• Develop and update technical documentation, knowledge base articles, and user guides to facilitate self-service and empower end users.
• Stay up to date with emerging technologies, trends, and best practices in IT support, and contribute to continuous improvement initiatives.
• Provide exceptional customer service, demonstrating patience, professionalism, and effective communication skills.
• Collaborate with other IT Business Services team members to escalate and resolve complex technical issues efficiently.

See attached position description for full details, before applying to ensure the role is right for you.