IT Support Specialist

at  Customer Value Partners Inc

Overview:
CVP seeks an IT Support Specialist to administer and support desktop, server, network, and cloud infrastructure components for our corporate office in Washington, DC. This is a user-facing role providing direct support to remote staff. The professional in this role will work with a strong and motivated IT team to optimize processes and deliver superlative services. The IT Support Specialist will support project teams with infrastructure, software, and tools administration. The hours are core day business hours.
Imagine the impact you will make with CVP, founded in 2003, an award-winning business and next-gen technology consulting company that helps organizations navigate disruption and prepare for a culture of Continuous Change. We solve critical problems for healthcare, national security, and public sector clients through innovative strategies and solutions which leverage technologies and industry expertise. You will thrive in a culture focused on success for clients and employees alike. Our employee programs include comprehensive onboarding, extensive training, a formal mentor program, robust affinity groups, and social activities, all aligned with CVP’s culture of teamwork, excellence, respect, and flexibility.

Responsibilities:

• Respond to trouble tickets and other support requests from end users.
• Support on-call rotation for a ticket based system during core business hours (non-24hr).
• Communicate clearly with users of varying technical abilities.
• Initiate and complete onboarding and termination processes.
• Complete operating system and application software patches and administration.
• Troubleshoot and resolve LAN, WAN, and other infrastructure issues.
• Manage user accounts, both on-prem and cloud based.

Qualifications:

• Must be eligible to obtain a government security clearance, should it be needed in the future.
• Technical Associate Degree in Computer Science or Information Systems.
• Strong customer service and customer satisfaction skills.
• Willing to be on camera and on audio to support end users and staff.
• Demonstrated knowledge and experience with the following:
• Windows 10/11.
• PC hardware support.
• Office 365.
• Windows Server 2016/2019.
• Active Directory.
• Ability to send and receive FedEx hardware packages.
• Ability to lift up to 50 pounds and transport hardware.

Desired Skills

• AzureAD management.
• Mac OS support.
• Amazon Web Services.
• IT Certifications such as Microsoft, A+ or Security+.
• Dell Latitude laptop support.
• Familiarity with Firewalls and other security technology.
• Scripting/Powershell.

Location: Remote/work from home four days a week, onsite one day a week in Washington, DC.

• Respond to trouble tickets and other support requests from end users.
• Support on-call rotation for a ticket based system during core business hours (non-24hr).
• Communicate clearly with users of varying technical abilities.
• Initiate and complete onboarding and termination processes.
• Complete operating system and application software patches and administration.
• Troubleshoot and resolve LAN, WAN, and other infrastructure issues.
• Manage user accounts, both on-prem and cloud based