IT Support Specialist

at  Datamars

ABOUT DATAMARS

Datamars is a global data solutions company with a 30+ year legacy in animal and textile solutions. Building on our history as a successful RFID identification and data solutions company, we bring together products, technologies & capabilities to put powerful data in the hands of our livestock, pet and textile customers so they can make better informed decisions. Our solutions deliver insights that help customers define what now looks like, what tomorrow could be and to track the improvements to get there. The results? More profitable decisions, less environmental impacts and higher quality of life.
Our vision is clear: World leaders in harnessing the power of data to measurably improve productivity and quality of life.
Our purpose is strong: It guides our actions and behaviours and reflects our commitment to do the right thing for our customers. It gives us courage to take on big challenges!
Our mission is simple: Information is the way to a better, more sustainable world.
For our HQ in Lamone (CH) we are seeking for a dedicated IT Support Specialist. The ideal candidate will be responsible for managing workplace IT needs, handling ticket management, and maintaining IT infrastructure to ensure smooth and efficient operations.

AN INSIGHT TO THE ROLE

L1 SUPPORT (HELP DESK and WORKPLACE MGMT) - KEY RESPONSIBILITIES:

• Manage the IT workplace and users workstations.
• Deploy user Workstations (laptop and desktop).
• Ticket management (Jira), dealing with advanced issues. Liaise with users.
• Troubleshoot software issues. Help to identify and resolve issues in a complex multi layered environment.
• Track security incidents and follow up with the outsourced SOC.
• Assist and train users.

L2 SUPPORT - KEY RESPONSIBILITIES:

• Keep infrastructure (Systems, Network, Backup) updated, scheduling maintenance windows if necessary. • Infrastructure monitoring, escalating incidents if necessary to L3/L4.

• Problem analysis and solving.
• Resolve infrastructure or systems issues arising from proactive monitoring.
• Liaise with vendors to resolve hardware and software failure.
• Support MS apps/suites: Office365, Teams, SharePoint.
• Documentation of procedures.

Key success factors

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Proven experience as an IT Support Specialist, Help Desk Technician, or similar role.
• Fluency in English; Italian is a plus
• Strong interpersonal and communication skills

Culture & Values

• Be Passionate; Aim to Excel; Respect one another; Strive for Performance; Be Empowered!
• Customer centric – Solution focused – Relationship driven.
• Innovative – delivering advanced integrated technologies to transform sectors.
• Collaborative – sharing ideas & collaborating across global teams.
• Competitive & growth mindset – Market leaders – Goal oriented – growth focused.

Datamars Benefits

• International Environment: you will have the opportunity to work in a truly international environment, collaborating with professionals from different corners of the world, in a company with excellent reputation.
• Career Opportunities: as a global business, we can support you to move offshore or into another local role. At Datamars we are proud to have a team that spans the globe, bringing together a wealth of expertise and insights.
• Innovative Culture: as IT team we are always committed to innovation and staying ahead of industry trends.
• Dynamic and young Environment: you will contribute to projects that will challenge and develop your skills, keeping you engaged and motivated.

As a vertically integrated business with a head office in Switzerland and market-based operations in over 21 countries, we unite people from diverse sectors, backgrounds, countries and professions. This proudly diverse and inclusive culture strengthens our collective abilities to make a measurable difference to the profitability and quality of life of customers, the sustainability of sectors and the future of the environment.
We have R&D hubs in four locations (Auckland, Hamilton, Lamone and Chiang Mai), production facilities in multiple global locations and sales and marketing hubs in over 24 locations worldwide. We are constantly evolving, which allows our people to engage with stimulating & innovative technology, products & projects.
Please apply online and for further insight into our business, products and innovations visit www.datamars.com and follow us on LinkedIn https://www.linkedin.com/company/datamars-sa