IT Support Specialist

at  Enersys

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
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QUALIFICATIONS / SKILLS / EXPERIENCE

• Windows operating systems and Active Directory experience essential
• Knowlegde/understanding of IT support processes
• Must have a valid driving license

JOB PURPOSE

Reporting to the IT Support Lead UK, the IT Support Specialist will – as part of an existing team - be responsible for providing support for end users in all aspects of IT, from infrastructure to business applications, for the facilities in the UK as well as across the EMEA region

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supporting end user Windows and MS Application support
• Providing local IT Support at UK Locations
• PC/Laptop/Mobile installation and configuration
• User Account Management and Networking
• Ensuring calls/tickets are managed in accordance with procedures and SLA’