IT Support Specialist (f/m/d)

at  Central European University CEU

QUALIFICATIONS & SKILLS

• Secondary school diploma or a BA degree. A degree in Information Technology, Computer Science or a related field is preferred.
• Excellent interpersonal and communication skills in English, capable of acting as a liason between users and IT support, and providing clear instructions to support users.
• Excellent IT technical skills:
• Proficient in installing, maintaining and managing IT assets.
• Experience with Helpdesk ticketing systems and data recording.
• Familiarity with Windows based applications.
• Basic network knowledge.
• Knowledge of videoconferencing, streaming and recording technologies, as well as audio system operations.
• Ability to adapt to changing technologies and processes, and willingness to contribute to continuous improvement initiatives.
• Ability to organize own workload, ensuring timely and effective completion of tasks while being able to adapt to shifting priorities and demands.
• Prior experience in an IT support role. Experience in an educational environment would be a plus.

Compensation

• International environment
• Salary supplement for meals
• Family support scheme

We offer a competitive salary starting from gross 22,500 EUR/year. A higher salary is possible if warranted by the candidate’s working experience.
The initial contract is for one year with the possibility of renewal.

• Contributes to the continuous improvement of local IT processes and administrative procedures.
• Installs, maintains IT assets, administers their life cycle.
• Acts as an intermediary / primary contact person between users and IT support.
• Collects and records data in the Helpdesk ticketing system.
• Provides support in routine problem cases to users on-line, via phone and in-person.
• Provides feedback to his supervisor on users’ typical problems and inquiries.
• Supports the Head of Campus Technology and Support, the IT Coordinator, the System Engineers and the IT Director, as needed.
• Helps with usage of interactive displays, wireless content sharing, room controls, online and video conferencing platforms, web-based video repository, digital signage displays for classroom booking info.
• Provides general technical and presentation support for various internal events - videoconference, streaming and recording support, audio support for the operation of audio systems on campus.
• Prepares documentations, tutorials and how-to materials.
• Offers training and consultancy opportunities.