IT Support Specialist (Graduate/Junior)

at  EstimateOne

WHO ARE WE?

EstimateOne is an Australian-born SaaS platform and one of AFR’s 2022 Best Places to Work in Australia and NZ. Headquartered in Richmond, Melbourne, our ambition is to become the global industry standard procurement platform in the commercial construction industry.
Our platform connects Builders, Subcontractors and Suppliers and supports better decision-making by all parties.

This is an exciting role for a junior or graduate IT Support Specialist to join EstimateOne on a part-time basis, which will see you supporting our remotely distributed team of 120 employees with all things IT!

This junior IT Support Specialist role will support the team with:

• User Support: Provide first-level technical support to end-users, addressing hardware, software, and network-related issues.
• Ticket Management: Monitor and manage support tickets, ensuring timely resolution and proper documentation of issues and solutions.
• Equipment Setup: Assist in setting up and configuring new hardware and software for employees, including desktops, laptops, and peripheral devices.
• Troubleshooting: Diagnose and resolve technical issues related to operating systems, applications, and network connectivity.
• Maintenance: Perform routine maintenance tasks, such as updates, backups, and system checks, to ensure the smooth operation of IT infrastructure.
• Documentation: Maintain accurate records of IT assets, configurations, and procedures, and update documentation as needed.
• Collaboration: Work closely with the IT team to escalate complex issues and assist in larger projects as required.

We’re looking for smart people who are keen to hustle, collaborate and grow - it’s that simple. The ability to champion our values matters to us; we care about our team and you’ll be joining a group of people who want each other to be happy and successful.