IT Support Specialist
at Matrashabd Consulting
Dubai, دبي, United Arab Emirates -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 27 Aug, 2024 | Not Specified | 28 May, 2024 | N/A | Windows,Operating Systems,Computer Science,Information Technology,Software,Interpersonal Skills,Macos | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Provide first-line technical support to end-users via phone, email, or in-person.
- Diagnose and troubleshoot hardware, software, and network issues.
- Install, configure, and maintain computer systems, software, and peripherals.
- Assist with setting up and managing user accounts and access permissions.
- Document and track issues, resolutions, and support requests using a ticketing system.
- Conduct regular system updates and maintenance to ensure optimal performance.
- Provide training and guidance to users on software applications and best practices.
- Collaborate with other IT team members to resolve complex technical problems.
- Assist with IT projects, such as system upgrades and deployments.
- Ensure compliance with IT policies and procedures, including data security and privacy.
Qualifications:
- Associate degree in Information Technology, Computer Science, or a related field.
- Proven experience as an IT Support Specialist or in a similar technical support role.
- Strong knowledge of computer systems, networks, and software applications.
- Proficiency in troubleshooting hardware, software, and network issues.
- Familiarity with Windows, macOS, and Linux operating systems.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
Job Type: Full Time
Job Location: Duba
Responsibilities:
- Provide first-line technical support to end-users via phone, email, or in-person.
- Diagnose and troubleshoot hardware, software, and network issues.
- Install, configure, and maintain computer systems, software, and peripherals.
- Assist with setting up and managing user accounts and access permissions.
- Document and track issues, resolutions, and support requests using a ticketing system.
- Conduct regular system updates and maintenance to ensure optimal performance.
- Provide training and guidance to users on software applications and best practices.
- Collaborate with other IT team members to resolve complex technical problems.
- Assist with IT projects, such as system upgrades and deployments.
- Ensure compliance with IT policies and procedures, including data security and privacy
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Computer Science, Information Technology, Technology
Proficient
1
Dubai, United Arab Emirates