IT Support Specialist

at  MDPI Romania

YOUR PROFILE

• A minimum experience of 1.5 years in a similar role.
• Certification in CompTIA A+ and Microsoft AZ-900 would be highly beneficial.
• Previous experience in IT support or related roles.
• General knowledge of Windows OS.
• Good interpersonal communication skills and helpful attitude.
• Strong English skills.
• Attention to detail and organization.

JOB SUMMARY AND RESPONSIBILITIES

For our offices in Cluj, we are looking for a helpful colleague to join our team as IT Support Specialists. In this role, you will offer the needed support to our colleagues in various IT-related issues (e.g. working platforms, working equipment, etc.)
This position is full-time and requires working entirely on-site.

RESPONSIBILITIES

• Manage and administer M365 environments efficiently.
• Provide operational support for Windows laptop operating systems and Microsoft Office applications.
• Utilize ticketing systems, such as Jira, to track and resolve IT issues.
• Demonstrate strong hardware and network knowledge to troubleshoot and resolve IT office infrastructure and connectivity issues.
• Communicate effectively in English, both written and verbal.
• Exhibit excellent interpersonal skills and a strong work ethic.