IT Support Specialist

at  National Instruments

We are seeking talented individuals to join our Front-Line Support Team as Support Specialists. You will be an integral part of our newly formed dynamically growing global team, providing first-level support for IT business applications group. You will play a key role in ensuring our clients receive prompt and effective assistance with their technical issues.

REQUIREMENTS:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 1-3 years of experience in related field. Fresh graduates with relevant Computer Science/IT background can apply.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Effectively collaborate with team members
• Basic understanding of business functions (finance, sales, marketing, IT, operations)
• Ability to work effectively in a fast-paced environment and prioritize multiple tasks.

• Respond to incoming support requests and inquiries from clients regarding IT business applications.
• Diagnose and troubleshoot technical issues, escalating to appropriate teams when necessary.
• Provide timely and accurate solutions to client problems, ensuring high levels of customer satisfaction.
• Initiate and manage escalations for higher-level technicians.
• Document all support interactions and resolutions in our ticketing system.
• Collaborate with other team members to continuously improve support processes and procedures.