IT Support Specialist

at  ND Energy Services

The IT Support Specialist will be responsible for providing technical assistance and support to end-users, resolving computer-related issues, and ensuring the smooth operation of computer systems, software, and hardware. This role will also involve user management across systems, Microsoft 365 administration, SharePoint administration, and asset management.

REQUIRED SKILLS

• Must be detail-oriented with excellent organizational and time management skills
• Must be flexible to changes in assignments to assist the department in accomplishing shared objectives and goals
• Must have ability to communicate with employees and various business contacts in a professional and courteous manner
• Must have the ability to work independently and in a team environment to accomplish shared objectives and goals
• Must have ability to maintain confidentiality and exercise discretion with sensitive business and employee information.
• Must be willing to travel
• Must be able to lift 60 lbs. and handle physical demanding work
• Must pass a Pre-Employment Drug & Alcohol screening and participate in random testing pool
• Must pass a background check and motor vehicle record check
• Must maintain a valid driver’s license and clean driving record to drive a company vehicle, when necessary
• Must have reliable transportation to and from work

QUALIFICATIONS

The requirements listed in this job description are representative of the knowledge, skill, and/or ability required and must be met by an individual to successfully perform the essential functions of this job.

EDUCATION & EXPERIENCE

• Associate or Bacherlor’s degree in Information Technology, Computer Science or related field
• 1-2 years of previous information technology, preferred

• Provide technical support and assistance to end-users via various communication channels, including in-person, phone, email, or remote tools
• Provides status and completion updates to end-users via phones, e-mail or in-person communication
• Ensure that employees’ work stations can successfully connect to networks and provides initial training in facilities and applications.
• Diagnose and resolve hardware, software, and network issues in a timely and efficient manner
• Install, configure, and maintain computer systems, software applications, and peripherals
• Assist with network installations, including firewalls, routers, switches, and access points
• Perform Microsoft 365 administration tasks, including user account management, security configurations, and license management
• Administer SharePoint sites, including user access, permissions, and content management
• Ensure accurate user management across systems, including account creation, modification, and termination
• Manage the asset inventory of technology items, including computers, laptops, tablets, and other hardware
• Assist in maintaining camera systems and other security-related equipment
• Determines, escalates, and works to correct major technology issues with help desk or 3rd party vendors
• Collaborate with vendors and assist with research and procurement of technology equipment and software
• Provide hands-on support and administration for operation-driven technology systems, ensuring operational efficiency
• Participate in continuing education courses/training to assist or enhance the customization and adaptation of existing programs to meet user’s requirements