IT Support Technician

at  Bankstown Sports Club

About Bankstown Sports Club
Bankstown Sports Club is a leading and innovative registered club and a proud supporter of the local sporting, general and wider community. As one of Sydney’s top five registered clubs, it boasts a membership of over 170,000, employing over 580 staff. Members and guests are drawn to our club, enjoying state-of-the-art amenities with a variety of beverage, dining and entertainment offerings all delivered with exceptional service.
Bankstown Sports is a one-stop destination for all. Our venues include the Lady Banks Rooftop Bar and the Basement Brewhouse, along with diverse food offerings across Italian, Asian, and middle eastern cuisines, just to name a few. The Group operates six clubs as well as a state of the art 600 seat theatre, a large Grand Ballroom and an extensive range of facilities to host events of all kinds along with a commercial office tower.
About the Role
The IT Support Technician will be part of a small team responsible for the continuing performance and reliability of technology and providing proactive and efficient support for end users and devices throughout the Bankstown Sports Group.
The role will operate between level 2–3 technical level and will work closely with the Infrastructure Engineer and Cyber Security Manager.

Responsibilities included

• Monitoring alerts and the IT environment to ensure service availability and respond to any downtime in the organisation
• Raising tickets in the relevant system to ensure that any issues are actioned in a timely manner – including escalating to the relevant person, team, or 3rd parties.
• Provide frontline support for all corporate hardware and software across the organisation – including walk ups, phone calls, emails, and service requests
• Provision of corporate appliances
• Supporting corporate applications on work supplied and personal devices
• Email distributions and security group management through AD and Microsoft 365
• Ensure all application upgrades, OS patches and drivers are being appropriately applied
• Managing Point of Sale systems including hardware, diagnosing, and resolving issues, liaising with third parties for support and making POS changes to outlet needs
• Ensure server and client patching and compliance is updated regularly
• Adhering to maintenance tasks on servers and client workstations to ensure they are correct working order and address any issues that may result
• Assist in the upgrading of server and workstation applications
• Updating hardware via firmware or driver updates as per vendor specifications
• User administration – including managing user accounts, passwords, and other security management systems.
• Granting and denying access rights
• Providing basic support to internal phone systems
• Assist in administrative support
• Assisting & supporting Bankstown Sports Group and potential clients where applicable
• Create, update and maintain IT Knowledgebase
• Participate in projects and provide technical, collaborative, and administrative input
• Assist in non-technical issues where required to accommodate business operations and business continuity.
• Encourage efficiency and drive technology-based changes in the workplace

Essential Criteria

• A demonstrated and good understanding of IT support and IT systems and generally tech savvy
• Familiar with Microsoft Office products – including Microsoft 365 (Outlook, Word, Excel, etc) and Active Directory.
• Effective written and verbal English communication and ability to communicate with people of varying degrees of technical savvy
• A high level of attention to detail
• Effective professional relationship building skills
• Willing to work flexible working hours including Saturdays
• Experience in various Window applications suites (including Windows 10, Microsoft 365 – including SharePoint and OneDrive), Active Directory and Group Policies) are desirable.
• Willingness to obtain an RSA and RCG competency

The Benefits

• Be a part of a culture that celebrates your success, where we help others to succeed and are driven to find a way to make our challenges work for us
• Join a supportive and modern team built on teamwork, empowerment of others and transparency
• Free, secure parking
• Daily Meal Allowance to be used in venue on food, tea and coffee
• Additional Wellbeing Leave each year on top of all other accruals
• Ongoing in-person, on-the-job, and online opportunities to stretch yourself and continue your growth
• Rewards & Recognition – We acknowledge the hard work of our people and like to reward accordingly

To apply please submit a Cover letter and resume detailing why you would be suitable for the role

• Monitoring alerts and the IT environment to ensure service availability and respond to any downtime in the organisation
• Raising tickets in the relevant system to ensure that any issues are actioned in a timely manner – including escalating to the relevant person, team, or 3rd parties.
• Provide frontline support for all corporate hardware and software across the organisation – including walk ups, phone calls, emails, and service requests
• Provision of corporate appliances
• Supporting corporate applications on work supplied and personal devices
• Email distributions and security group management through AD and Microsoft 365
• Ensure all application upgrades, OS patches and drivers are being appropriately applied
• Managing Point of Sale systems including hardware, diagnosing, and resolving issues, liaising with third parties for support and making POS changes to outlet needs
• Ensure server and client patching and compliance is updated regularly
• Adhering to maintenance tasks on servers and client workstations to ensure they are correct working order and address any issues that may result
• Assist in the upgrading of server and workstation applications
• Updating hardware via firmware or driver updates as per vendor specifications
• User administration – including managing user accounts, passwords, and other security management systems.
• Granting and denying access rights
• Providing basic support to internal phone systems
• Assist in administrative support
• Assisting & supporting Bankstown Sports Group and potential clients where applicable
• Create, update and maintain IT Knowledgebase
• Participate in projects and provide technical, collaborative, and administrative input
• Assist in non-technical issues where required to accommodate business operations and business continuity.
• Encourage efficiency and drive technology-based changes in the workplac