IT Support Technician

at  Boeing

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

THE OPPORTUNITY

We are seeking a talented IT Support Technician to assist the IT Support and Systems Administration Specialist with troubleshooting, services, and repairs of a wide variety of computing hardware, software, telecommunications and audio/visual equipment.

EXPERIENCE/QUALIFICATIONS

• Qualification in IT, networks, computer science, systems engineering or related discipline.
• Ability to identify routine problems and seek guidance when developing solutions.
• Excellent customer service and communication skills (both written and verbal) and the ability to manage multiple tasks effectively while working to schedule commitments.
• Demonstrated strong work ethic and the ability to work in a team environment.
• Australian Citizen in order to hold or eligibility to obtain an Australian Security Clearance to Secret level.
  We are committed to building a diverse and inclusive workplace. Female applicants, people of Aboriginal or Torres Strait Island descent and ex-defence personnel are encouraged to apply.
  If you are ready to join an innovative industry leader and would like to register your interest in working for Insitu Pacific, please click Apply Now.

• Respond to or assist with service requests and provide technical support and problem resolution.
• Service computing hardware, software, telecommunications and audio/visual equipment.
• Gather and document system requirements and user needs.
• Document system events and maintain support logs and issue tracking.
• Assist users in understanding basic system operations.
• Perform or assist with initial system configuration and setup.
• Install desktop computers, peripheral equipment, and software.
• Assist with troubleshooting and periodic hardware maintenance.
• Other duties as directed by Director Business Services and Insitu IT.