IT Support Technician

at  California State University

Job no: 537718
Work type: Staff
Location: San Luis Obispo
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time
Position Description
Job Summary
Under general supervision of the Client Services Manager, the IT Support Technician/Service Desk Consultant delivers outstanding customer service and support for applications and services provided by the ITS Service Desk. This position provides support for all assigned systems, including administrative systems, network access, email, calendar, user accounts and passwords, PolyCard, and other services. Duties include providing basic and intermediate user consultation and support, applications and services administration, documentation, and training.
Department Summary
Information Technology Services (ITS) is a fast-moving team that is responsible for helping Cal Poly achieve academic excellence through developing and implementing learning, teaching, and administrative solutions which leverage technology that align with strategic goals and objectives. With a focus on continuous improvement, ITS fosters innovation, supports continuous learning, and develops people to their full potential. Our team of more than 170 professionals works in a DevOps environment to shape the technology landscape at Cal Poly.

KEY QUALIFICATIONS

• Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
• Experience using system monitoring and performance tools in a large-scale environment.
• Demonstrated management and experience with of Active Directory.
• Experience with and demonstrated application of remote desktop support tools.
• Experience deploying technology and working in virtual environments.
• Deep knowledge and troubleshooting of Office 365.

Education and Experience

• Bachelor’s degree and two years of relevant experience.Additional qualifying experience may be substituted for up to two years of the required education on a year-for-year basis.

• Salary and Benefits
  Anticipated Hiring Range: $68,000 - $80,000 Per Year
  Classification Range: $58,944 - $145,488 Per Year
  Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees’ Retirement System, and educational benefits for eligible employees. See our benefits website for additional information.
  Cal Poly
  Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu.
  Diversity Statement
  At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly’s values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.
  Cal Poly’s commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer.

Please refer the Job description for details