IT Support Technician
at Computacenter
Belfast BT12, Northern Ireland, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 15 Sep, 2024 | Not Specified | 17 Jun, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Location: UK - Belfast | Job-ID: 209087 | Contract type: Standard | Business Unit: Customer Success & Service Delivery
LIFE ON THE TEAM
The Group Technical Resources Group (Group TRG) is responsible for staffing our technical services with the right people (skill) at the right time, at the right place delivering the requested service with high customer satisfaction and competitive conditions.
We provide a flexible means of supplying technical resource staff to all business units enabling service teams, Project Management, maintenance services and consultants, by providing the correct number of technicians, engineers and skill sets as and when required. This enables Computacenter to respond quickly and effectively to changes in the customer environment.
We’re currently looking for an experienced IT Technician/Technical Analyst to join our team, working at our customer’s offices in Belfast.
ABOUT US
With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business
Responsibilities:
WHAT YOU’LL DO
- Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements
- Escalate issues in line with company processes to ensure customer demands are met
- Able to communicate on issues to meet business and customer requirements to avoid escalations
- Provide customer service to internal and external customers to ensure consistent experience
- Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution
- Ensure Department/Contract meets SLA performance targets
- Maintain and improve customer satisfaction levels
- Understand and adhere to policies and procedures
- Keep skills up to date with IT industry standards as appropriate to the role/contract.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
IT - Hardware / Telecom / Technical Staff / Support
Customer Service
Graduate
Proficient
1
Belfast BT12, United Kingdom
