IT Support Technician - Fixed Term Full Time

at  RSPCA Victoria

• Are you passionate about technology and using your skills to help others? Do you thrive in a fast-paced environment where your expertise can make a real impact
• Play a vital role in supporting our staff and volunteers across Victoria by providing efficient and user-friendly IT support.
• Fixed term full time role until 30 June 2025

ABOUT THE ROLE

The IT Support Technician is responsible for providing effective, efficient and user-friendly support to RSPCA Victoria staff and volunteers in the utilisation of information systems.

HERE’S WHAT YOU WILL DO

• Ensure all IT Helpdesk requests are investigated and responded to in a reasonable time frame to minimise user and system downtime, including seeking assistance from team members and/or external vendors as required.
• Provide Level 1 and 2 IT support to employees and volunteers, including researching issues and finding best practice solutions to successfully satisfy user requirements.
• Perform all network user management activities including Active Directory and Office 365 administration.
• Perform general PC maintenance and security such as Windows update, Malware and Windows firewall.
• PABX (VOIP) administration.
• Provide general telecommunications support and troubleshooting, such as landlines, mobile phone support (Android/IOS) and reporting/managing faults with vendors.
• Identify and implement opportunities for continuous improvement which empower users to reduce their reliance on the IS team and utilise available systems more effectively.
• Manage all end user equipment upgrades and recommend new solutions and technologies as required.
• Ensure all users (including remote sites) have suitable equipment to successfully conduct their roles.
• Manage all print, fax and scanning requirements for RSPCA Victoria and work with external vendor(s) to ensure that the right solutions are in place to satisfy user requirements.