IT Support Technician

at  Los Angeles Unified School District

This is a continuous recruitment. We will close recruitment when the
hiring needs are met. If you are interested and qualified for the position,
please apply as soon as possible.
We are LAUSD. We are at the forefront of innovation in public education,
focused on a clear and inspiring vision of the future for all of our students
as they venture forward on their journey as lifelong learners. Here, you
will have the opportunity to exercise your potential in a role supporting
the business of education. Our work directly contributes toward the goal
of ensuring that our students graduate ready for the world – ready to
thrive in college, career and life.
LAUSD is the second largest school district in the nation with an
enrollment of nearly 575,000 students. We serve an area totaling 710
square miles, with over 1,190 schools and educational centers, and we
employ over 74,000 individuals, making us one of the largest employers
in our city.
Department or School Site The District’s Information Technology Services (ITS) has 600+ staff
members, including programmers, network engineers, project managers,
and administrative staff - all of whom provide support to the schools and
LAUSD’s business/functional units in a professional, forward thinking,
and challenging environment. Technologies supported range from
personal systems to enterprise-wide systems and applications.
Project Please note that positions in this classification will require work to be
performed on-site and in-person.
An IT Support Technician installs computing systems, diagnoses basic
technology related problems and troubleshoots hardware and software
malfunctions at local sites.
Benefits Insurance: Paid premiums for your choice of several medical, dental,
vision, and life insurance plans. Retirement: Membership in the California
Public Employee Retirement System (CalPERS).
Vacation: Two weeks of paid vacation to start. Three weeks after five
years of year-round paid service.
Paid Holidays: Up to 13 days.
Job Duties/Responsibilities The following list includes the essential job duties/responsibilities of this

classification:

• Installs and tests computers and related devices on a local area

network.

• Installs commercial off the shelf software. Inspects and diagnoses

hardware malfunctions.

• Troubleshoots hardware and commercial off the shelf software

problems, mobile computing device hardware, software applications and

peripheral devices.

• Assists in establishing local site guidelines for and implements

software security programs in accordance with District policies.

• Diagnoses and repairs basic technology related problems throughout a

campus; contacts the Information Technology Services (ITS) regarding
issues such as mobile computing, SIS/ISIS, local area networks,
intrusion alarms, PA/Intercommunication systems, and telephone

systems.

• Refers complex mobile device issues, such as warranty, policy, or

procedural concerns to ITS.

• Sets up technology/computer labs, mobile computing carts, and mobile

devices.

• Assists with set up and activation of student and staff single sign on

accounts and creates and maintains user groups on the local network

server. Acts as a resource in technology-related matters.

• Addresses connectivity problems to make sure computing devices and

peripherals are properly connected to the local area network.

• Verifies and identifies CAT 5 cable labeling.
• Reports repair and service needs to ITS and other service providers in

accordance with District policies.

• Provides first level support for operation to personal computer, mobile

device, and peripheral equipment operation users.

• Maintains site inventory of technology hardware and software

licensing; including ensuring hardware is logged, stripped and secured

prior to disposal or return to vendor.

• Assists in ordering technology related supplies. May diagnose local

server and local network communication problems.

• May develop and maintain local computer lab schedules.
• Maintains a repair log to track repairs by component, serial number,

and model number.

• Refers major hardware issues to vendor services personnel for repair

or replacement.

• May support multiple sites.
• May assist school administrators with maintaining an online presence,

such as webpages and social networking sites as needed.

• Performs related duties as assigned.

Minimum Requirements Education:
Graduation from high school or evidence of equivalent educational
proficiency
Experience:
Six months of experience primarily involving the installation, set up, or
maintenance of networked personal computers and other computing
devices. The following may substitute for the required experience:
completion of one post high school education program course in
information technology, or possession of one of the following
certifications in any level: A+ certification, Apple ACSP, or Microsoft
Fundamentals Certification.
Special:
A+ certification preferable.
A valid California Driver License may be required for some positions.
Use of an automobile may be required for some positions
This class description is not a complete statement of essential functions,
responsibilities, or requirements. Entrance requirements are
representative of the minimum level of knowledge, skill, and /or abilities.
To the extent permitted by law, management retains the discretion to add
or change typical duties of a position at any time, as long as such
addition or change is reasonably related to existing duties.
Desirable Qualifications The ideal candidate will have knowledge of hardware and software
installation, as well as the tools used in the maintenance and repair of
computers and computer-related equipment, which also involves network
connectivity; this involves a heavy emphasis on trouble-shooting skills.
The ideal candidate will also possess knowledge of various computer
systems, such as Windows OS, Apple OS, Apple iOS, Android, etc.
Finally, the ideal candidate will be able to multi-task and work
independently; s/he will also need to work well with students, teachers,
principals, and other staff (e.g. customer service provider).

Knowledge of:

• Principles of software and hardware installation
• Hardware mechanical functioning, basic electronics, and tools used in

the maintenance and simple repair of computer equipment

• Computing systems using Windows OS, Apple OS, iOS Android and

Chrome

• Basic concepts of static web design
• Network access, including wireless, 3G and 4G
• Software applications for mobile devices
• Mobile device management and mobile access management

technologies

• Internet, software and security applications

Ability to:

• Analyze and diagnose simple malfunctions of hardware and software;

perform required repairs

• Learn the characteristics of new types and models of computers and

peripheral equipment

• Maintain effective working relationships with District personnel and

service

• Communicate effectively, both orally and in writing.
• Carry out written and oral directions; read and follow logic diagrams

and schematics

• Work independently; multitask and function in a fast-paced

environment with frequent changes and multiple deadlines

• Maintain basic web pages

Special Physical Requirement:

• Safely lift and carry objects weighing up to thirty-five pounds

Employment Selection Process *PLEASE SUBMIT A THOROUGH AND DETAILED APPLICATION AND

Please refer the Job description for details