IT Support Technician - (M/F/D)

at  Groupe BBL

YOUR SKILLS AND EXPERIENCES :

• A bachelor’s degree or equivalent
• 1 to 3 years’ experience in customer support experience
• 1 to 3 years’ experience in a similar role, ideally in the supply chain environment
• A perfect command of information systems and networks are essential assets if you are to succeed in this role
• To be driven, self-motivated, and a highly flexible team player
• An independent, problem-solving attitude
• You are autonomous and available and have a good ability to analyze and summarize
• You can think ahead and take the initiative
• Fluency in English very is mandatory and Frech is a considerer as plus

• Receiving and resolving malfunctions reported by users
• Managing requests according to their business impact or age and ensuring that each ticket is followed up
• Monitor the handling of incidents until they are resolved; if necessary, escalate the incident to the “admin” team, depending on its complexity
• Install, integrate and update new equipment on site or via remote maintenance
• Write technical procedures to provide solutions and recommendations depending on the type of incident received
• Keeping the platform up to date and operating the incident database : reminders, consolidation, trend analysis, etc
• Systematically analyzing incidents as part of a continuous improvement process.