IT Support Technician

at  Northwestern Polytechnic

BACKGROUND

Northwestern Polytechnic, Canada’s newest polytechnic, aspires to be the most entrepreneurial polytechnic in Canada by 2034. We are recruiting individuals who spark creativity, drive innovation, are highly engaged and are eager to embrace our core values: innovation & responsiveness. If you have an entrepreneurial spirit, one who is willing to turn risk into opportunity, Northwestern is your employer of choice. A recently aligned strategic plan identifies 1, 3, 5, and 10-year goals, tactics and actions that will ensure Canada’s newest polytechnic will be the most entrepreneurial in Canada.

THE ROLE

This position provides first and second-level technical support to staff, students, and faculty for NWP across all affiliated campuses. Weekly travel to Fairview is required. This position is responsible for the end-user and technical support of classrooms, offices, labs, meeting rooms, printers, cell phones and the associated software required. This position is required to support all NWP users with their broad knowledge while maintaining an excellent level of customer service.

• Technical Support
• Classroom Support and Maintenance
• Extron control systems, projectors, document cameras, etc
• Videoconferencing support (Zoom and polycom)
• Projects and System Maintenance
• Computer Imaging
• Print server and printers

The successful candidate will have a two-year diploma in Computer Systems Technology, or equivalent and 2 years of experience in a related field. Necessary skills and attributes to be successful in this role include:

• proficiency in Microsoft Windows, Office applications and installing/supporting various software applications;
• experience with computer hardware troubleshooting and repairs;
• must be comfortable work from heights and/or in confined spaces;
• strong organizational and multi-tasking skills;
• excellent communication and interpersonal skills;
• ability to build strong relationships across the organization;
• valid drivers license and reliable transportation; and
• a high level of integrity, professionalism and accountability