IT Support Technician

at  YourPrime Recruitment

About Us
We are a group of ICT (Information & Communications Technology) experts across the UK&I, enabling organisations to work smarter through technology. We specialize in Cloud services, business applications, I.T. managed services, infrastructure support, and hosted collaboration and communication solutions.
Our Mission
Our aim is simple: to work with our clients to integrate organisation design, processes, and technology, achieving business goals and delivering standout customer experiences.
We’re seeking enthusiastic individuals passionate about customer service and eager to grow in a fast-paced technology environment.
Role Profile
Job Title: IT Support Technician
Location: Dublin
Hours: 40
Head Office: Manchester
Salary: €38000 – 45000 depending on experience
Overview of the Role
– Communicating with clients to resolve issues.
– Installing/configuring hardware, software, systems, networks, printers, scanners.
– Equipment repair and maintenance.
– Setting up new staff accounts and hardware.
– Support call logging and processing.
– Team collaboration.
– Solution documentation.
Company and Departmental Responsibilities
Details discussed during the interview. Based in the Dublin office, reporting to the Technical Services Manager. Work closely with the support team to ensure high-level support for our customer base. High levels of Customer Service are expected.
Personal Attributes
– Strong teamwork and customer service skills.
– Professional client interaction.
– Attention to detail.
Qualifications and Experience
– Core Microsoft Products experience including Active Directory, 365 Exchange, SharePoint.
– 2+ years in IT support.
– Networking technology experience (TCP/IP, DNS, DHCP).
– Fortinet Firewalls and Ubiquity networking product knowledge beneficial.
Our Culture
Our values are central to our operations, focusing on teamwork, communication, exceeding expectations, passion, integrity, and ambition. Culture Champions ensure a fun, fair workplace where everyone feels valued and has growth opportunities.
Our Community
CSR is crucial, focusing on community support, people development, and responsible environmental management. We aim to positively impact those around us, make strategic CSR decisions, comply with regulations, and manage our environmental footprint responsibly.
Further Information

Please refer the Job description for details