IT Support - Tier III

at  Macro Solutions

Working at Macro Solutions, a leading provider of IT and management consulting services, is an opportunity to collaborate with great people who have a passion for the services they provide to our clients. We have an immediate need for a Tier III IT Support Engineer to join our team in Washington, DC. Secret security clearance is required.

Responsibilities

• Performs in-depth analysis, diagnosis and resolution of desktop and workstations.
• Serves as the point of contact for escalated Tier Two troubleshooting of PC h/w and s/w, printer problems and network applications.
• Able to support and backfill Video Teleconference (VTC) and Wireless technician with experience working in both areas.
• Provide support and mentoring to Tier I and II personnel.
• Perform help desk duties to include installation and administration of computer hardware, software and networks.
• Serve as specialist in wireless support, coordinating requirements for wireless assets as requested.
• Plan installations, transitions and cutovers of wireless devices and network components.
• Install, test and operate wireless and data communication network devices.

Experience

• Possess an interim secret clearance.
• Possess active IAT Level II Certification – CompTIA Sec+
• Minimum of 7 years of experience in Information Technology field.
• 4 years specialized experience in PC and wireless technologies including expert knowledge of PC operating systems, networking and mail standards and experience working with a team in a help desk environment
• Knowledge of PC operating systems, networking and mail standards and experience working with a team in a help desk environment.
• Experience in services of Information Technology assets and NMCI accounts.
• Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude.

Macro Solutions is a woman-owned IT and management consulting firm that helps government organizations select, implement, integrate and maintain critical business solutions. A relationship company at our core, we pride ourselves on building high-touch, high-trust environments for our clients and partners, at every level of our business. Assessed at CMMI Maturity Level 3 for both Development and Services and ISO 9001:2015 certification, Macro delivers honest, powerful results from the inside, outward.
Deeply invested in advancing long lasting employee relationships, our distinctive Consultant Care program ensures that our employees are always a priority at every level of the organization and has been integral to our 94% employee retention rate.
Along with a supportive environment and culture that thrives on dreaming big, getting things done and having fun together, Macro Solutions offers employees a full suite of competitive benefits, including health, dental, 401(k), and paid time off.
If you would like to learn more about Macro Solutions, are interested in joining our team, or would like to learn more about our Consultant Care program visit our website.
Macro Solutions is an Equal Opportunity Employer

• Performs in-depth analysis, diagnosis and resolution of desktop and workstations.
• Serves as the point of contact for escalated Tier Two troubleshooting of PC h/w and s/w, printer problems and network applications.
• Able to support and backfill Video Teleconference (VTC) and Wireless technician with experience working in both areas.
• Provide support and mentoring to Tier I and II personnel.
• Perform help desk duties to include installation and administration of computer hardware, software and networks.
• Serve as specialist in wireless support, coordinating requirements for wireless assets as requested.
• Plan installations, transitions and cutovers of wireless devices and network components.
• Install, test and operate wireless and data communication network devices