IT SYSTEM ADMINISTRATOR I

at  Momentum for Health

PAY RANGE IS $45.67 TO $52.88 PER HOUR DEPENDING ON THE RELEVANT YEARS OF EXPERIENCE.

We offer a competitive package of employee benefits for 30 to 40-hour week positions. You will receive a defined contribution amount of up to $13,787.80 per year (prorated for part-time employees working less than 40 hours per week) to purchase the benefits of your choice on a cafeteria plan basis. Any amount of this defined contribution not used towards your benefits will be paid to you as taxable earnings. We offer a retirement plan with a generous employer match starting at 4% after one year of employment. Our paid time off is also more generous than many employers with vacation time accruing up to 25 days per year, 6 days of sick time per year and 12 paid holidays.

The benefits offered in our cafeteria plan are as follows:

• Medical benefits –Kaiser-ranging from $0 Deductible Plan with $15 Copay to $,3200 Deductible Plan with Health Savings Account. Sutter Health plans are also available from $0 Deductible Plan to $2,500 Deductible Plan.
• Dental benefits –Guardian: 1 dental HMO and 2 PPOs
• Vision benefits – 2 options from Guardian VSP: a standard vision plan and anenhanced vision plan

KNOWLEDGE, SKILL AND ABILITIES REQUIRED: (E = Essential; D = Desired)

• Bachelor’s degree in Computer Science/IT or equivalent technical education, or 3+ years of experience in technical field. (E)1.Additional achievements, education, and certifications:2. BSCS or equivalent formal training in computers, networks and scripting, or three years of experience. (D)
• Demonstrated understanding of concept and administration of computer and network operating systems and applications. (E)
• Demonstrated understanding of practice and methods of systems administration and maintenance. (E)
• Experience with Active Directory, Group Policy, SCCM and Windows PKI. (E)
• Experience Microsoft products, SharePoint, SQL (E)
• Must possess good fundamental understanding of all facets of computers, including Windows 7, Windows 10, Windows Server 2008 or higher.
• Demonstrated understanding of MS Office, anti virus, software and hardware troubleshooting.
• Demonstrated technical support skills and Internet proficiency.
• Solid debugging skills and demonstrated ability to analyze user problems and perform initial diagnosis. (E)
• Demonstrated ability to document behavior, resolution and workarounds. (E)
• Strong security awareness of Windows hosts and knowledge of TCP/IP. (E)
• Knowledge of phone/PBX, routing, PIX, VPN or WAN. (D)
• Strong customer focus with the ability to work with technical staff and management with various levels of technical skills and backgrounds.
• Must be able to be sensitive to the needs of and work effectively with individuals from diverse ethnic, linguistic and/or cultural groups. (D)
• Knowledge of HIPAA security regulations. (D)
• Self-motivated, with strong ability to work both independently and with teams and managers as appropriate. (D)
• Excellent communication skills and a demonstrated focus on customer service excellence.
• A valid California Driver License, with access to a reliable vehicle, current proof of auto liability insurance, and a clean DMV record. (E)
• Physical requirements needed to perform the essential functions of this job, with or without accommodation: (E)
• Hearing and talking on telephone and in person; standing, walking, sitting, pinching, and finger flexion are required constantly (over 2/3 of the workday); (E)
• Lifting/Carrying at least 35 to 50 pounds; pulling, bending, stopping, crouching, and kneeling are required occasionally (under 1/3 of the workday); (E)
• Sitting is required occasionally (under 1/3 of the workday); (E)
• Balancing, climbing and crawling are generally not required

• Maintain and support Window server 2008/2012 and 2016
• Provide operational and technical support to users via the telephone, using remote desktop tools, or should the need arise, by attendance to users at their place of work.*
• Resolve incidents and problems associated with end user computer equipment, software application, and provide break/fix support, advice, and assistance to users.*
• Maintain PCs (Windows 7, Windows 10), laptops and peripherals, and assist in installing, integrating and configuring new computer systems and hardware for users.*
• Coordinate efforts with third-party service and maintenance providers as necessary to keep Agency’s equipment and software in good working order, following the authorized warranty and repair authorization process.
• Perform proactive and reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them before they occur.*
• Assist with access to WAN, LAN, print, and file services, remote access, electronic mail replication and access to application, infrastructure and utility server applications.*
• Perform all tasks associated with desktop/laptop and ShoreTel, 8x8 to service-level agreement.*
• Arrange for external technical support where problems cannot be resolved internally.
• Provide notice to all affected users of any installation, upgrade, patch or modification to any Agency software which would impact the user or otherwise be visible to the user.*
• Monitor recommended and required corrections to software from third-party vendors. Install third-party-supplied corrections and patches to all approved software as necessary.
• Distribute and install software, and upgrades as required. For new third-party software, or new versions of existing deployed software, package and install software, and install upgrades.*
• Maintain a library of documentation that provides the knowledge base for IT operation team.
• Assist in planning, supervising and following up on strategic IT projects.
• Utilize productivity tools and utilities, and create batch files.
• Perform other duties as assigned

KNOWLEDGE, SKILL AND ABILITIES REQUIRED: (E = Essential; D = Desired)

• Bachelor’s degree in Computer Science/IT or equivalent technical education, or 3+ years of experience in technical field. (E)1.Additional achievements, education, and certifications:2. BSCS or equivalent formal training in computers, networks and scripting, or three years of experience. (D)
• Demonstrated understanding of concept and administration of computer and network operating systems and applications. (E)
• Demonstrated understanding of practice and methods of systems administration and maintenance. (E)
• Experience with Active Directory, Group Policy, SCCM and Windows PKI. (E)
• Experience Microsoft products, SharePoint, SQL (E)
• Must possess good fundamental understanding of all facets of computers, including Windows 7, Windows 10, Windows Server 2008 or higher.
• Demonstrated understanding of MS Office, anti virus, software and hardware troubleshooting.
• Demonstrated technical support skills and Internet proficiency.
• Solid debugging skills and demonstrated ability to analyze user problems and perform initial diagnosis. (E)
• Demonstrated ability to document behavior, resolution and workarounds. (E)
• Strong security awareness of Windows hosts and knowledge of TCP/IP. (E)
• Knowledge of phone/PBX, routing, PIX, VPN or WAN. (D)
• Strong customer focus with the ability to work with technical staff and management with various levels of technical skills and backgrounds.
• Must be able to be sensitive to the needs of and work effectively with individuals from diverse ethnic, linguistic and/or cultural groups. (D)
• Knowledge of HIPAA security regulations. (D)
• Self-motivated, with strong ability to work both independently and with teams and managers as appropriate. (D)
• Excellent communication skills and a demonstrated focus on customer service excellence.
• A valid California Driver License, with access to a reliable vehicle, current proof of auto liability insurance, and a clean DMV record. (E)
• Physical requirements needed to perform the essential functions of this job, with or without accommodation: (E)
• Hearing and talking on telephone and in person; standing, walking, sitting, pinching, and finger flexion are required constantly (over 2/3 of the workday); (E)
• Lifting/Carrying at least 35 to 50 pounds; pulling, bending, stopping, crouching, and kneeling are required occasionally (under 1/3 of the workday); (E)
• Sitting is required occasionally (under 1/3 of the workday); (E)
• Balancing, climbing and crawling are generally not required.