IT Systems Support Specialist

at  Revvity

QUALIFICATIONS

• Minimum of bachelor’s degree in a relevant subject
• 1-2 years of experience in a similar role
• Good knowledge around IT client systems
• Basic knowledge around infrastructure and networks

OTHER EXPERIENCE

• Able to work effectively and able to deliver on tight deadlines.
• Excellent verbal and written communication skills in Polish and English.
• Ability to work under pressure.
• Proven problem-solving skills.
• Excellent attention to detail.
• A highly motivated team player with the skills and ability to manage changing priorities.

JOB PURPOSE

This job is an IT Level 2 Support technician position, where the support area is our office in Krakow, Poland as well as remote support to other European countries.

RESPONSIBILITIES

• To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications (Microsoft Windows, Office 365, Android, iOS)
• As part of EMEA IT support team, assist our users with any IT related incident when called upon.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• To accurately record, update and document requests using the IT service desk system.
• To install and configure new IT equipment.
• To resolve incidents and upgrade different types of software and hardware.
• To resolve incidents with printers, copiers, and scanners.
• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• To create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
• Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.