IT Team Support Lead

at  HSDC

YOU WILL NEED

• Level 3 qualification in an IT related discipline (or equivalent experience)
• Level 3 qualification in a leadership/management discipline, or equivalent experience
• Level 3 qualification in a Customer Services related discipline (or equivalent experience)
• COMPTIA Network+ Certification
• Cisco CCNA Certification (or willingness to work towards)
• Experience of running, leading or supervising a busy, multisite IT Service Desk/Help Desk (or similar experience

HOW TO APPLY

We strive in offering an inclusive and accessible recruitment and interview process to all candidates. Should you have any questions at all, or require any support with reasonable adjustments, please contact peopleservices@hsdc.ac.uk and a member of our team will respond as soon as possible.
For more information on the position itself, please connect with Allister McKenna at allister.mckenna@hsdc.ac.ukfor any queries. Please note, we appreciate the value of each applicant but kindly ask that you complete an application form as we do not accept CV’s.
If you would like to take a look at the job description for this vacancy, please see this under Supporting Documents on the right-hand side of the page

ABOUT THE ROLE

HSDC are seeking an IT Support Team Leader at our Havant and South Downs Campuses to ensure the timely and satisfactory resolution of IT support requests from staff and students. The post holder will oversee the IT Support Technicians at our Havant and South Downs Campuses.
The post holder will also work closely with the Director of IT Services and the IT Support Team Leader (Alton campus) to develop and implement the IT strategy across the college.
37 hours 52 weeks
Salary: Grade 4 Spine Point 24 £39,136.29
Contract type: Permanent

YOU WILL BE RESPONSIBLE FOR

• Ensuring the IT Support Team provides a first-class level of IT support, including excellent customer service, for all staff and students of the College.
• Working with Senior IT Technicians to ensure Server Security, Patch Management, Network Management/Security, backup provision and ongoing overall infrastructure development and support of the College network.
• Liaising with the Director of IT Services to provide input into the strategic planning and direction for the IT provision at the College, including input into financial planning.
• Providing the Director of IT Services with reports and data as required to assist with strategic delivery of IT provision, and necessary input and critical review of departmental reports submitted by the Director of IT Services to executive management.
• Maintaining accurate IT asset and software license records along with renewal dates (where applicable), and organisation of the sourcing and procurement of renewals.
• Managing, supporting and coordinating the IT Support Team to provide resource for College open evenings, other events and out-of-hours work as required.