IT Tech Support Specialist/L1 Engineer

at  Medicus IT

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Associates degree in technology related field OR equivalent combination of education and work experience preferred
• A minimum of 1+ years working in Microsoft Environments
• MSP or Enterprise level experience is preferred
• Preferred certifications: Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues

• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform on-site technical and customer service support, to include:
• Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
• Performs scheduled maintenance and repairs of clients’ technical systems and equipment
• Network switch and server room cable management
• Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
• Follows standard procedures to isolate and fix problems in malfunctioning equipment or software.
• Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation