IT Technical Support Engineer

at  Tekion

At Tekion, we’re building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We’re creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet of Things (Connected vehicle to connected devices). We’re harnessing passion, entrepreneurial spirit, deep industry expertise and the latest technologies to create something very special. We’re inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it!

JOB DESCRIPTION

We are seeking an experienced IT Technical Support Engineer to provide technical assistance for a range of systems and devices within our organization. This role is pivotal in ensuring seamless operations for our C-suite executives and broader workforce at our Pleasanton, CA headquarters. We’re looking for an individual who loves challenges, pushes boundaries and is passionate about IT.

SKILLS AND EXPERIENCE

• 2+ years of experience in desktop support
• Experience working in Active Directory or similar tool for policy management and configuration
• Skilled troubleshooting with Mac and PC devices
• Experience working within a single sign on tool such as Okta or similar
• Capable in A/V equipment troubleshooting
• Experience with network equipment such as routers, switches, access points
• Proficient in troubleshooting technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Excellent oral communication skills
• Detail oriented in order to keep detailed notes on tickets
• Highly organized to keep Helpdesk tickets order

PREFERRED SKILLS

• Experience with MDM solutions

• Facilitate Helpdesk processes to be more efficient and effective
• Manage day-to-day Helpdesk ticketing system for employees
• Active Directory and Okta management
• Putting together policies and configurations within AD and Okta
• Provide employee technical assistance for Mac, PC and SaaS solutions
• Run diagnostics to resolve employee reported issues
• Work with routers, switches, racking, and cabling
• Install, make changes, and repair computer hardware and software
• Manage employee onboarding and off-boarding