IT Technical Support Team Leader
at ABU DHABI ISLAMIC BANK
Abu Dhabi, أبو ظبي, United Arab Emirates -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 30 Jun, 2024 | Not Specified | 01 Apr, 2024 | 4 year(s) or above | Customer Satisfaction,Supervisory Skills,Customer Experience,Team Leadership,User Experience | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
EXCEPTIONAL CUSTOMER EXPERIENCE (20%)
- Ensure top-tier support experiences and address escalated concerns with professionalism.
- Uphold consistently high levels of customer satisfaction.
- Collaborate proactively with other teams to enhance user experience.
PREVIOUS EXPERIENCE:
- Minimum of 6 years’ experience, including 4 years in a similar position, preferably within the Banking Sector.
Job ID 300002141136618
How To Apply:
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Responsibilities:
ROLE PURPOSE:
- Lead and manage a team of technical support experts, including L2 Support engineers, IT Workshops Engineers, Printing Team Engineers, and Project staff, ensuring the streamlined operation of ADIB’s IT support services for ADIB and its subsidiaries.
- Spearhead daily technical support operations, ensuring prompt resolution of IT issues, fostering high customer satisfaction, and collaborating cross-functionally to enhance the organization’s technology infrastructure.
SPECIALIST SKILLS / TECHNICAL KNOWLEDGE, TECHNICAL COMPETENCIES REQUIRED FOR THIS ROLE:
- Strong Supervisory Skills
- Exceptional Customer Service Aptitude
- Profound Problem-Solving Capability
- Expert Troubleshooting Skills
- Effective Team Leadership
- Meticulous Attention to Detail
- Self-Audit Proficiency
- Persuasive Influencing Ability
- Delegation Mastery
REQUIREMENT SUMMARY
Min:4.0Max:6.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Proficient
1
Abu Dhabi, United Arab Emirates
