IT Technician (Infrastructure)

at  The Recruitment Agency South Africa TRASA

1. JOB SUMMARY

• Administer and maintain the infrastructure technology across the Affinity Enterprise branches and multiple
  data centres.

4. OTHER REQUIREMENTS

• Undertake cross-functional tasks for, and provide assistance to, Network Administrators
• Occasional night-time driving and working
• Liaise with third party providers in a professional manner.
• Undertake UPS operational/functionality checks per prescribed checklist(s)
• Check that OEM UPS suppliers’ maintenance regimes are completed per SLA
• Process “first point of contact” calls for UPS and systems issues and/or failures
• Retrieve camera footage for managers’/supervisors’ review
• Monitor and maintain camera hardware and cabling

8. ESSENTIAL QUALIFICATIONS (HAVE-TO-HAVE)

• Matric
• A+ Certificate
• N+ Certificate
• Linux

10. LEGAL OR STATUTORY REQUIREMENTS

• None

11. ESSENTIAL EXPERIENCE (HAVE-TO-HAVE)

• 3 years in a similar role
• Computer network experience
• Desktop support experience
• Hardware maintenance experience
• Networking Devices experience

12. DESIRABLE EXPERIENCE (NICE-TO-HAVE)

• Experience in DHCP, DNS and SMTP
• Experience in Firewalls and VPN Solutions
• Experience in Active Directory
• Experience with networking fundamentals and protocols

1. Knowledge and Skills

• Excellent listening and questioning skills
• Demonstrable knowledge in Monitoring tools e.g. Observium and netflow tools
• Communication skills
• Interpersonal skills
• Organisation skills
• Problem solving skills

Maintain high availability infrastructure

• Perform daily maintenance and upgrades of the Affinity/TMS branch offices and multiple data centre

infrastructure (Including cloud services)

• Manage and configure the Wide Area Network (WAN)
• Manage and configure the Local Area Network (LAN)
• Optimize service improvement within the infrastructure environment
• Conduct remote infrastructure support and troubleshooting within prescribed SLAs
• Manage IP addresses
• Maintain infrastructure security (e.g. through access controls, backups and firewalls)
• Monitor and maintain biometrics and smart numbers

Conduct research on latest networking

• Develop and assist in Data Centre consolidations
• Cloud Services, Disaster Recovery, Business Continuity connectivity design

Perform general administrative functions

• Collaborate and communicate with IT Support teams
• Provide assistance to IT Support teams
• Capacity management
• Reporting within the infrastructure, including monitoring and alerting
• Provide vendor, management and 3rd party partners support
• Establish and maintain a good working relationship with customers and other professionals
• Oversee telecommunications (i.e., IVR’s and smart numbers)