IT TECHNICIAN

at  KMC Solutions

SUMMARY/OBJECTIVE

Act as customer advocate, triaging, and resolving issues ranging from password resets to store outages, firewall and routing issues, software bugs and feature requests. Escalate support issues to appropriate personnel. Work closely with Operation Support Analyst II’s on troubleshooting complicated support issues and building skill set.

THE SUCCESSFUL CANDIDATE MUST SUBMIT THE FOLLOWING PRE-EMPLOYMENT REQUIREMENTS:

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth).
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team)
  Click here to view the complete list of KMC’s pre-employment requirements.

KMC CAREERS

If you’re a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines’ best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

WORK WITH US. GROW WITH US.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

THE MAIN RESPONSIBILITIES OF A IT TECHNICIAN INCLUDE:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Respond to user requests that come in via phone and ticketing system
• Resolve requests and when needed, escalate to appropriate personnel.
• Act as customer advocate, researching, troubleshooting and pushing for thorough resolution of issues in a timely manner.
• Document and summarize interactions with end users accurately for tracking and reporting purposes.
• Troubleshoot and support proprietary software programs as well as third party software and applications.
• Troubleshoot hardware located in the retail environment.
• Work with members of Operations Support on projects and special initiatives.
• Support of Windows 7, Windows 10, Windows 11 and Apple operating systems.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Respond to user requests that come in via phone and ticketing system
• Resolve requests and when needed, escalate to appropriate personnel.
• Act as customer advocate, researching, troubleshooting and pushing for thorough resolution of issues in a timely manner.
• Document and summarize interactions with end users accurately for tracking and reporting purposes.
• Troubleshoot and support proprietary software programs as well as third party software and applications.
• Troubleshoot hardware located in the retail environment.
• Work with members of Operations Support on projects and special initiatives.
• Support of Windows 7, Windows 10 and Apple operating systems.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some bending, stooping and ladder climbing may be required.

• Must be able to sit for long periods of time.
• Must be able to lift 50-100 lbs

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some bending, stooping and ladder climbing may be required.

• Must be able to sit for long periods of time.
• Must be able to lift 50-100 lbs