IT Technician Level 2 - Service Desk Support (EN0001)

at  MSP OPERATIONAL CORP

Whether you’re looking for a career change in IT, you’re a business requiring IT support or IT staffing, let Groupe Access Powered by MSP Corp. be your next step to success.
As one of the leading Cyber Security and information technology (IT) services firms in Canada, we have an assortment of services to offer our varied clientele, large or small. This also means we are always looking for qualified & dynamic IT professionals to join our team or our clients.
We are currently seeking for a highly skilled and experienced IT Technician Level 2 - Service Desk Support who will be placed at our client in Sherbrooke, Quebec who is the first company in the world to produce renewable methanol and ethanol from non-recyclable, non-compostable municipal solid waste at full commercial scale.

QUALIFICATIONS:

• College diploma in computer science or an equivalent combination of education and experience.
• Minimum of three (3) years of IT experience.
• Bilingual in English and French, both written and spoken.
• Team player.
• Strong troubleshooting, communication, and documentation skills.
• In-depth knowledge and experience with Microsoft environments, including Microsoft Office 365, Exchange, Dynamics 365, SharePoint, Power BI, Teams, and Azure Active Directory.
• Experience with incident, request, and asset management procedures.
• Proficiency and experience with identity and access management processes and tools.
• Experience supporting operating systems such as Windows, Mac, iOS, and Android.
• Experience with video conferencing equipment.
• Experience in troubleshooting and repairing PCs and printers.
• Knowledge and experience with workstation imaging and application packaging processes and solutions.

• Taking responsibility for on-site technical support.
• Working to resolve all incidents in a timely manner.
• Providing support after business hours, as needed.
• Liaising with key stakeholders and other support staff (external and internal).
• Quickly grasping new technologies and openly sharing knowledge, including contributing to knowledge repositories.
• Participating in the development, documentation, and maintenance of all support processes and procedures.
• Contributing to the development and delivery of end-user training programs to enhance end-user productivity through better use of IT services and applications.
• Demonstrating strong verbal and listening skills to engage with stakeholders to understand and improve their technology experience.
• Identifying and providing continuous process improvements to facilitate a consistent and positive customer experience through process simplification, automation, and issue elimination.
• Approaching issues with curiosity and showing an interest in innovation, emerging technologies, and continuous improvement.
• Providing support to other members of the IT functional team in planning, developing, and executing IT initiatives and projects.