IT Technician

at  Sunseeker Resorts

SUNSEEKER RESORT CHARLOTTE HARBOR IS CURRENTLY SEARCHING FOR AN IT TECHNICIAN!

The IT Technician is responsible for supporting an enterprise production infrastructure that includes both on premise and Cloud components, including but not limited to, Windows servers, VMWare, Active Directory, Identity Management, Firewall and VPN Services, and Windows Terminal Services. Will participate in deployment of IT projects and systems including software, hardware, and licensing.
All duties are performed in accordance with department and Sunseeker Resorts policies, practices and procedures.

MINIMUM REQUIREMENTS

Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.

• Minimum 2+ years’ experience in an Information Technology role
• Experience in a hotel, resort, or similar setting is a plus

OTHER MINIMUM REQUIREMENTS

• Ability to work varied shifts, including weekends and holidays
• Working knowledge of Microsoft Office and other IT Systems
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
  Sunseeker Resorts is an Equal Opportunity Employer (EOE) and is committed to creating a diverse workplace environment. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.
  For more information, see www.sunseekerresorts.com

• Support a wide range of IT functions from system deployment, testing, and implementation to daily operational system support
• Day to day overview of server and storage environment and work to create proactive changes in support of KPIs
• Resolve incidents affecting the operation/availability of high-profile production systems.
• Install, configure, and maintain servers running Microsoft Windows Server/Desktop OS and Microsoft Azure/O365 troubleshooting.
• Handle and coordinate both on-premises and cloud server and storage infrastructure
• Analyze system performance indicators and recommend improvement actions
• Assist with migrations / installations / upgrades of operating systems and other applications on-premises and in the public cloud
• Document assigned projects to ensure appropriate support
• Participate in enterprise Disaster Recovery / Business Continuity Recovery planning and offsite system recovery exercises
• Resolution of 3rd level application, hardware, and system support issues
• Assist with GPOs’ and Active Directory
• Follow all standards, policies, and security/audit procedures for application servers, including baseline standards, repeatable build, and best practices
• Participate in on-call rotation for after-hours support
• Provides input to the overall architecture, operational governance model
• Educates internal and external users on the technologies to continually improve the knowledge and skill-base of the organization on how to operate and support the technology services
• Participates in the evaluation and selection of service products
• Supports analysis of the current environment to detect critical deficiencies and recommends solutions for improvement
• Develop and document test plans, implementation plans, and project timelines for assigned projects
• Initiates, supports, and monitors all aspects of the IT Ticket Management Solution for Sunseeker
• Perform additional duties as assigned