IT Technician Support EOS and ESI with French

at  Bosch Timisoara

Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives.
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Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology, the opportunities of the Internet of Things and speaking over 18 foreign languages, Bosch Service Solutions Timisoara provides business services in areas such as: customer experience, technical and IT support, order management, project management, production support and more.
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Our responsibility goes far beyond business. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations.
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Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Qualifications

• Language: French (C1 level required) and English (minimum B2 required). Any other European language is a plus.
• Technical education in IT systems or experience and advanced knowledge in hardware and software support topics
• Previous experience in a customer facing position would be an advantage
• Working knowledge of SAP would be an advantage
• Strong customer-orientation with good communication skills

Additional Information

DEVELOPMENT :

• Bookster-and#xa0;the road to self improvement is paved by books. Borrow the books that interest you and your family through the Library that comes to your office (and your home).
• Trainings and certificationsand#xa0;-We believe in a Life-Long Learning approach, so we invite you to take part in technical and soft skills trainings delivered by our internal training team and through other methdos.
• Professional Developmentand#xa0;- Great opportunities to develop yourself within the company. Choose between different career paths: expert, project manager or associates manager. Whether an upward or lateral move - we’ll be by your side.
• Team-buildingsand#xa0;- We organize yearly team-building activities for your department, so you get to know each other and build trust among your peers;
• International Assignmentsand#xa0;- You have the possibility to work on international projects with and in other Bosch Locations, as we have offices in more than 60 countries worldwide;
• Diversity and multicultural mindset -and#xa0;More than 10 different nations areand#xa0; representedand#xa0; andand#xa0; severaland#xa0; Languages areand#xa0; spokenand#xa0; byand#xa0; ourand#xa0; colleagues. Diversity Day is a special day dedicated to sharing our diverse cultural experiences;
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Job Description

• Offer technical support and provide technical assistance to customers via phone, email or chat making use of remote access tools;
• Respond to all calls, emails and common requests for technical 1st level support;
• Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools;
• Follow defined work instructions and escalation processes for all possible types of incidents, Provide necessary data/logfiles for a deeper analysis of the following support levels;
• Track all incidents in our internal incident management system;
• Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes;
• Input for FAQ and knowledge data base;
• Establish good relationships with colleagues and customers in order to achieve a correct flow of information;
• Willingness to work in the office and/or remote according to business need;
• Use free time to engage in own continuous learning and to delve into various topics you may encounter in your daily work;

Job Description

• Offer technical support and provide technical assistance to customers via phone, email or chat making use of remote access tools;
• Respond to all calls, emails and common requests for technical 1st level support;
• Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools;
• Follow defined work instructions and escalation processes for all possible types of incidents, Provide necessary data/logfiles for a deeper analysis of the following support levels;
• Track all incidents in our internal incident management system;
• Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes;
• Input for FAQ and knowledge data base;
• Establish good relationships with colleagues and customers in order to achieve a correct flow of information;
• Willingness to work in the office and/or remote according to business need;
• Use free time to engage in own continuous learning and to delve into various topics you may encounter in your daily work;

Please refer the Job description for details