IT Technology Services Senior Specialist (f/m/d) for ECS Delivery

at  SAP

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Summary:
We are looking for experienced SAP Technology Senior Specialist with a passion to provide excellent customer support mainly for our EMEA/MEE customers base and drive projects around technical services and SAP solutions operated by Enterprise Cloud Services.
The Role:
As an IT Technology Services Senior Specialist, you will analyze customer’s business requirements or technical problem statements and act as a technical advisor and problem solver to clients and our internal stakeholders.
This includes different technical tasks (hands-on execution based on tickets and advisory) out of the following areas: technical configuration & integration of SAP software, release upgrades, application lifecycle management as well as day to day operations and maintenance of technical SAP landscapes.
In addition, you will also work on changing our system setup/configuration guidelines, validating new application, designing work instructions or drive automation initiatives. You will also focus on designing and conducting knowledge transfer to the global Operations community and create technical documentation, incl. technical operational concepts, process flows and guidelines.