IT Telecom Analyst

at  Rotech Healthcare Inc

ABOUT ROTECH

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

SUMMARY

We are seeking a dedicated Telecom Network Analyst for our Information Systems Technology department. The analyst will be responsible for supporting, installing, and maintaining all telecom and related systems, including SD-WAN, mobile devices, telecommunications hardware, networks, workstations, and servers, in support of business processing requirements. The analyst will handle a wide spectrum of telecommunications and network systems duties.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree in Management Information Systems, Computer Science or equivalent experience
• Three years of Telecom experience in an Enterprise environment
• Experience and familiarity with and knowledge of Telecommunications infrastructure, Cisco Unified Communications, POTS/FAX, Ethernet/Telecom wiring, network switching, SD-WAN and complete aspect of Telecom environments thru all layers of the OSI model, as well as exposure to industry products, terminology and trends.

SKILLS, KNOWLEDGE AND ABILITIES

• Effectively communicate in English; both oral and written, with customers, employees and vendors to ensure questions and concerns are processed in a timely manner
• Interpret a variety of instructions in a variety of communication mediums
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

MACHINES, EQUIPMENT AND TECHNICAL ABILITIES

• Email transmission and communication
• Internet navigation and research
• Microsoft applications including but not limited to Word, Excel, etc
• Office equipment; fax machine, copier, printer, phone and computer

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Asset management - collection and distribution
• Coordinate real estate moves/closures/opens/acquisitions; coordinating with users, IT staff, Telcom providers and vendors
• Develop and promote standard operating procedures and strategic policies for systems and business applications
• Ensures systems integrity by evaluating, implementing and managing appropriate software and hardware solutions
• Establishes regular communication with the department regarding systems issues
• Facilitate knowledge transfer of system support procedures and nuances
• Incorporate Information Security best practices in all aspects of systems
• Installs and maintains systems hardware and related software to ensure stable performance
• Monitors and tunes the systems to achieve optimum performance levels
• Order telecommunication devices, replacements, and accessories
• Point of contact to all Telecom Vendors
• Responsible for business-critical IT systems
• Responsible for low to medium complexity business-critical systems
• Schedules installations and upgrades in accordance with established policies and procedures
• Telecom support for Aruba and Cisco network equipment, phone systems, and fax lines/systems
• Troubleshoot mobile email, text messages, application and phone operations
• Troubleshoot telecom and network systems problems
• Update to vendors for 911 Address/411/Phone Book/Caller ID
• Work with TEM vendor on all billing inventory and updating as required
• Work extensively in service provider’s portals

SUPERVISORY RESPONSIBILITIES

Mentoring of other System Administrators roles and Desktop Support Technician positions