IT WORKPLACE SUPPORT ANALYST

at  SEFE Marketing Trading

ABOUT US

Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.
As a fully-integrated energy company, we serve our customers with an end-to-end energy value chain – from sourcing and trading to transport, storage, and sales. Together, we ensure the security of gas supply in Germany and Europe and drive the green energy transformation. Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future.
Our Manchester office is home to over 320 employees in a diverse array of roles and specialties – from sales and operations, to technology, data science and more. As a key location for our sales operations, we deliver a reliable supply of energy and a fantastic experience to more than 50,000 non-domestic energy consumers in Europe.

Some of the key activities include:

• Provide timely and professional technical support to end-users.
• Resolve technical issues within defined service level agreements (SLAs).
• Communicate effectively with stakeholders, including end-users, IT teams, and management, keeping them informed of incident status and resolution.
• Identify opportunities for continuous improvement and collaborate with the business to implement effective solutions.
• Support the delivery of existing IT projects, fostering collaboration between business and IT stakeholders.
• Offer day-to-day administrative support to the team and management.
• Advocate and ensure effective implementation of ITIL processes and principles.