Italian Customer Advisor for Online Pharmacy - Portugal

at  Foundever

COME AND WORK WITH US.

Do you want to provide support for one of the biggest online pharmacies in Europe?
Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Portugal?

As a customer service specialist in this project, your daily responsibilities will include:

• Providing Inbound Customer Care
• Giving advice and information to the customers and approach it with feeling/empathy for their needs
• Ensuring the order and delivery process is smooth for the client
• Dealing with Returns and Complaints
• Identifying root causes to continue ensuring maximum efficiency/processes
• Handle calls as well as written communication within guidelines established
• Ensure the delivery of a quality customer experience on each and every transaction
• Ensure that all complaints are recognized, recorded, confirmed and solved effectively
• Recognize and promote additional products and services to the customers, in line with their needs and requirement

To succeed in the role, you will need to have:

• Native or proficient level of Italian (C2)
• Intermediate level of English (at least B2) both verbal and written
• Excellent listening and written/oral communication skills in supported languages
• A motivated and enthusiastic personality
• Self-organized, planning and prioritization skills
• Patience, empathy, and a unique ability to manage stress
• Ability to work under pressure and adapt quickly to adverse situations
• Technical aptitude and the ability to pick up new technology quickly
• Able to follow guidelines and instructions
• Ability to keep calm and clear-headed in critical situations
• Ability to demonstrate confidence when imparting information or dealing with troubled callers
• Familiarity with ticketing systems
• Experience with policy work, or help resource project management
• Previous, demonstrable experience with creation of online help resources
• Life experience to apply to managing situations
• Early adopter of technology
• Ability to put customers at ease
• High-speed internet access and appropriate conditions for remote work #LI-Remote
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portuga