Italian Customer Service Advisor

at  Foundever

SKILLS YOU’LL NEED…

• Native level of English and Italian
• Experience or aptitude for customer service.
• True team player, no 9-5 mentality.
• Knowledge of Mac/PC, Android and iOS operating systems
• Good organisational skills.
• A minimum of 20 wpm on a keyboard.
• Strong client facing communication skills
• Strong sense of ownership and drive to go the extra mile to solve an issue
• Ability to troubleshoot problems, research and find answers to client questions
• Ability to work under pressure

DESIRABLE SKILLS

• Previous fashion background or retail experience.
• ECDL qualification an advantage

• Respond to all customers enquires within given timescales, efficiently and effectively.
• Develop and maintain a full knowledge of client products and
• recognise when a problem or query should be transferred to another department or a more senior member of staff.
• Deal with all correspondence as requested/required.
• Log all calls accurately and in line with procedure.
• Responsible for maintaining and updating all administration.
• Demonstrating an ability to troubleshoot, analyse and identify solutions using existing guidelines and tools.
• Meet minimum monitoring criteria and meet and exceed daily/weekly targets.
• Work as part of a team.
• Constantly learn, expand and share your knowledge.