Italian Speaking Customer Service Advisor ? Financial Services

at  Foundever

EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED

• Fluent in English and Italian
• Previous experience in customer service, preferably in the financial industry
• Computer literate: Word-processing, Excel, internet and general systems usage
• Ability to work under pressure, detail oriented and flexible
• Strong interpersonal, communication and customer service skills
• Initiative, ability to multitask and prioritise
• Experience in cards business or an interest in financial matters highly valued, although not essential
• Sense of urgency and responsibility required
• Problem solving and conflict resolution
• Effectively prioritise time & manage work to deadlines
• Take ownership of issues and liaise with the client and internal Operations to resolve
• Ability to work in a pressured environment and multi-task is essential
• Must be proactive and prepared to investigate issues off own initiative with the minimum of information.
• Excellent communication skills & ability to communicate at all levels Self-motivated and demonstrate high level of initiative
• Display a high level of attention to detail
  Subject to Disclosure Scotland and credit check
  Job Segment: Developer, XML, Financial, Technology, Customer Service, Finance
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PURPOSE:

To provide a professional outbound service to company points of contact to discuss product satisfaction, self-service application usage and to optimise expenditure on client product. In turn you will hand warm sales leads to the account.
The team currently operate 8am - 10pm Monday to Sunday, but please keep in mind business needs can change and in turn so can the shift patterns you will be required to work.

What we can offer you…

• 37.5 hours contract Mon-Sun 8am - 10pm
• 4 weeks training consisting of classroom style courses and side-by-side with an experienced Customer Service Representative
• Perks: employee benefits scheme that works with the best UK retailers
• Learning and Development courses
• Career opportunities within the account

Within this team, we adhere to a secure area policy. If you feel you would like to be part of this team and you are ready to show your best talents, please apply for this role:

RESPONSIBILITIES AND END RESULTS

• Researching and reviewing company expenditure and usage of self-service tool known as MiVision.
• Working closely with the accounts Regional Sales Managers to discuss each individual client and how best to support them.
• Outbound calling to identify customer’s needs and potential opportunities, passing warm sales leads back to the account
• Providing general product information.
• Promoting the benefits of MiVision and the self-service options it can fulfil.
• Dealing with enquiries related to the client’s product range, whilst providing a high standard of service.
• Working closely with the Corporate Cards team if follow up is required.
• To develop and maintain a full technical knowledge of client products and services.
• To deal with all correspondence as requested/required.
• Diarising and logging of all calls accurately to ensure follow up calls are completed as and when needed.