Italian Team Manager for a world's leading insurance broker - Lisbon, Portugal

at  Foundever

COME AND WORK WITH US.

We are looking for a talented and accomplished Italian Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.
Our client is a global leader in insurance broking and risk management, bringing global, national, and industry-specific solutions.

As a Team Manager in this project, your daily responsibilities will include:

• Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)
• Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project
• Work as a team, actively collaborating in the development of the advisors’ activities
• Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
• Undertake formal monthly/quarterly performance reviews
• Provide clear direction and guidance to ensure consistent achievement of key performance metrics
• Accurate and timely communication of any client issues to Operations Manager
• Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
• Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
• Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities

To succeed in the role, you will need to have:

• Native or proficient level of Italian (mandatory)
• Proficient level of English (C1 and above)
• A proficient second language will be a plus
• Minimum of 6 months of call center experience preferably as Team Manager or product specialist
• Evidence of effective interpersonal, coaching, and leadership skills
• Excellent telephone, keyboard, verbal and written communication skills
• Good numeric and verbal reasoning skills
• Effective time management
• Ability to organize and prioritize, set priorities and multi-task
• (Monday to Friday 7am to 7pm; Saturdays 8:00am to 12:00pm - mandatory)
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal (hybrid work)

KNOWLEDGE/ABILITIES

• People-oriented
• An element of gravitas
• Experience with policy work
• Early adopter of technology
• Dependable, reliable, and able to perform duties with minimum supervision
• Ability to interact positively with staff at all levels

EDUCATION AND EXPERIENCE

• Bachelor’s degree or directly related work experience
• Previous relevant experience as Team Manager

As a Team Manager in this project, your daily responsibilities will include:

• Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)
• Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project
• Work as a team, actively collaborating in the development of the advisors’ activities
• Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
• Undertake formal monthly/quarterly performance reviews
• Provide clear direction and guidance to ensure consistent achievement of key performance metrics
• Accurate and timely communication of any client issues to Operations Manager
• Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
• Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
• Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilitie

To succeed in the role, you will need to have:

• Native or proficient level of Italian (mandatory)
• Proficient level of English (C1 and above)
• A proficient second language will be a plus
• Minimum of 6 months of call center experience preferably as Team Manager or product specialist
• Evidence of effective interpersonal, coaching, and leadership skills
• Excellent telephone, keyboard, verbal and written communication skills
• Good numeric and verbal reasoning skills
• Effective time management
• Ability to organize and prioritize, set priorities and multi-task
• (Monday to Friday 7am to 7pm; Saturdays 8:00am to 12:00pm - mandatory)
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal (hybrid work