Italian Trainer - Lisbon, Portugal

at  Foundever

COME AND WORK WITH US.

We are looking for a talented Italian Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions, as also measuring the efficiency of each training process and improve metrics.
Our client is one of the largest online travel agencies worldwide, with more than 20M customer.

As a Trainer in this project, your daily responsibilities will include:

• Identify training needs by evaluating strengths and weaknesses
• Translate requirements into training that will groom employees for the next step of their career path
• Build annual training program and prepare teaching plans
• Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
• Direct structured learning experiences and monitor their quality results
• Acclimate new hires to the business and conduct orientation sessions
• Deliver training courses
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
• Periodically evaluate ongoing programs to ensure that they reflect any changes
• Stay abreast of the new trends and tools in employee development
• Alignment with the Client training program and Sitel procedures
• Takes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilities

To succeed in the role, you will need to have:

• Native or proficient level of Italian (C2)
• Advanced English level (C1 at least) with strong verbal and written communication skills
• One or more additional language(s) spoken in the project is a plus
• Good organization/ time management skills
• Ability to work with a variety of people from diverse backgrounds
• Ability to make fair and consistent judgments and decisions
• Ability to solve problems and offer suggestions
• Ability to influence behavior
• Ability to adhere to all organizational policies and procedures
• Ability to give constructive feedback to the agents which lead to performance improvement
• Availability to work 100% on-site Santos, Lisbon - mandatory
• Expected Schedules: Monday to Friday - 9h to 18h

EDUCATION AND EXPERIENCE

• College degree or directly related work experience
• Essential minimum of 6 months call center experience
• Previous teaching or coaching/training experience would be an advantage

As a Trainer in this project, your daily responsibilities will include:

• Identify training needs by evaluating strengths and weaknesses
• Translate requirements into training that will groom employees for the next step of their career path
• Build annual training program and prepare teaching plans
• Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
• Direct structured learning experiences and monitor their quality results
• Acclimate new hires to the business and conduct orientation sessions
• Deliver training courses
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
• Periodically evaluate ongoing programs to ensure that they reflect any changes
• Stay abreast of the new trends and tools in employee development
• Alignment with the Client training program and Sitel procedures
• Takes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilitie

To succeed in the role, you will need to have:

• Native or proficient level of Italian (C2)
• Advanced English level (C1 at least) with strong verbal and written communication skills
• One or more additional language(s) spoken in the project is a plus
• Good organization/ time management skills
• Ability to work with a variety of people from diverse backgrounds
• Ability to make fair and consistent judgments and decisions
• Ability to solve problems and offer suggestions
• Ability to influence behavior
• Ability to adhere to all organizational policies and procedures
• Ability to give constructive feedback to the agents which lead to performance improvement
• Availability to work 100% on-site Santos, Lisbon - mandatory
• Expected Schedules: Monday to Friday - 9h to 18