ITAM Analyst [OneIT]

at  WSP

POSITION SUMMARY

The IT Asset Management Analyst is responsible for carrying out enterprise Asset & Configuration Management activities.
Job Responsibilities:

Responsibilities of this role include (but are not limited to):

• Ensure Advance Shipping Notice files received from vendors are processed accurately.
• Process tickets logged and assigned to the enterprise Asset & Configuration Management queue and process general requests to create or update assets and, or the CMDB.
• Ensure Asset and Configuration models within Service Now are maintained.
• As part of Merger & Acquisition projects, create and validate asset and configuration item records in ServiceNow.
• Work with hub aligned Asset Management Specialists to ensure the accuracy of asset and configuration information.
• Onboard new infrastructure devices including printers, UPS, AVI, etc. into the CMDB, ensuring all attributes are recorded accurately.
• Assist in processing office closure asset and configuration requests (move assets, update status, update Cis etc.).
• Analyze data to discover and resolve asset and configuration discrepancies.
• Monitor asset connectors to ensure asset information and Cis in ServiceNow are being updated correctly.

• Ensure asset-to-configuration item creation is occurring and accurate.Work with hub aligned asset management teams to identify and resolve missing data records.

• Ensure Advance Shipping Notice files received from vendors are processed accurately.
• Process tickets logged and assigned to the enterprise Asset & Configuration Management queue and process general requests to create or update assets and, or the CMDB.
• Ensure Asset and Configuration models within Service Now are maintained.
• As part of Merger & Acquisition projects, create and validate asset and configuration item records in ServiceNow.
• Work with hub aligned Asset Management Specialists to ensure the accuracy of asset and configuration information.
• Onboard new infrastructure devices including printers, UPS, AVI, etc. into the CMDB, ensuring all attributes are recorded accurately.
• Assist in processing office closure asset and configuration requests (move assets, update status, update Cis etc.).
• Analyze data to discover and resolve asset and configuration discrepancies.
• Monitor asset connectors to ensure asset information and Cis in ServiceNow are being updated correctly.
• Ensure asset-to-configuration item creation is occurring and accurate.Work with hub aligned asset management teams to identify and resolve missing data records