ITS Precincts Officer (TechCon)

at  Australian National University

Title: ITS Precincts Officer, Technical Consolidation Project
Division: Information Technology Services
Classification: ANU Officer Grade 5/6 (Information Technology)
Salary package: $79,334 - $93,211 plus 17% Superannuation
Term: Full Time, Fixed Term (up to 6 months) (multiple positions available)
Location: Canberra (opportunity for flexible working arrangements will be considered)

The ANU Precincts team are looking for people who love being out and about, supporting customers face-to-face. If you value providing friendly support, enjoy solving problems and have a solid foundational understanding of IT – we want to hear from you!

• Make a difference to the national mission of our world-leading University, it’s students and staff.
• Enjoy workplace flexibility and be part of a supportive team.
• Excellent support for skills development.
• Fun role that sees you visiting clients all across our beautiful campus, supporting them to troubleshoot IT issues in person.
• Use your customer focussed skills to support the implementation of technology in the University’s environment.
• Temporary opportunity with good possibility of extension due to forecasted growth in the team.

ABOUT US

ANU is home to some of the most remarkable people from across the world: visionaries, influential leaders, researchers and advocates creating impact and change nationally, regionally and globally.
ANU attracts exceptional staff and students and, through education and enrichment programs, helps them to achieve ambitious goals, and pursue brilliant careers. Ranked in the top 30 universities globally, the first Australian university to be recognised in this elite tier, ANU continues to be an academic resource for the whole of Australia.
About ITS: Information Technology Services (ITS) delivers digital solutions that enable the Australian National University to achieve its strategic goals: a student experience equal to the world’s best, and research that transforms society and creates national capability. ITS has responsibility for the University’s digital ecosystem and is leading the delivery of the Digital Master Plan, a 10-year strategic roadmap for the transformation of the University’s digital capability.
Digital Transformation: We have released our ANU 2025 Strategy, and our Digital Master Plan, which will see ANU embark on the biggest digital transformation in our history. A transformation that matches our national and global mission. Our digital future will transform the experience of ANU for our students, researchers, academics, professional staff and the wider community and we are seeking great people to be a part of this history making journey.

ABOUT THE ROLE

Information Technology Services (ITS) provides corporate IT services to ANU staff, students and visitors in support of achieving excellence in research, teaching and public policy. These services include network, communications, computing platforms, data storage, desktop and mobile access, enterprise systems, student learning environments, and IT security. The work of ITS is coordinated with services provided within and by University Colleges and other Service Divisions to form a cohesive, University-wide information services infrastructure.

The ITS Precinct Officer provides onsite technical support for desktops, mobile devices and other systems and devices used by the University. Responsibilities include:

• Deliver outstanding customer service to all clients, building rapport and going above and beyond to provide support.
• Spend time out of the main office, visiting many work areas across our beautiful campus.
• Troubleshoot and resolve hardware, software and network related issues.
• Record keeping and documentation as required.

To apply for this role please ensure that your submission includes the following documents:

• A statement addressing the selection criteria showing how your skills, experience and approach align with the role in no more than 2 pages (for reference, see the position description & selection criteria).
• A current resume