ITSM Administrator (m/f/d)

at  Syncreon

YOUR PROFILE:

• A strong understanding of ITIL processes and experience implementing them systematically
• ITIL Certifications at Foundation and Practitioner levels would be advantageous
• Several years of demonstrable experience developing, maintaining, and supporting an ITSM solution
• Excellent communication skills, both written and verbal, with the ability to articulate complex ideas clearly and tactfully to diverse audiences
• Strong collaborative mindset, able to work independently while also contributing effectively within dynamic, multicultural teams
• Flexibility to travel between 20 - 30% of the time globally to perform audits on site
• Fluency in German and English required; proficiency in Dutch and French preferred

• Monitor and promptly resolve incidents and service requests to minimize disruptions and maintain high service levels
• Coordinate and execute changes in IT systems, ensuring compliance with organizational policies and best practices
• Analyze trends in incidents and problems to proactively prevent future issues and enhance service reliability
• Continuously improve IT service management processes to optimize efficiency and effectiveness
• Act as a primary liaison between IT teams, business units, and stakeholders to ensure clear communication and alignment of IT services with organizational objectives
• Provide user support, create knowledge base articles, and conduct training sessions to promote effective utilization of IT services
• Ensure adherence to ITIL and organizational standards, and produce comprehensive reports on service performance and activities to support informed decision-making