ITSM System Manager

at  Australian Bureau of Meteorology

• Executive Level 2, Ongoing
• $130,445 - $146,506 + 15.4% super
• Melbourne, other Bureau capital city offices will be considered
  The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems the Bureau relies on to provide trusted, reliable and responsive weather, water, climate, ocean and space weather services for Australia – all day, every day.
  The Service Delivery & Performance Team within the Service and Infrastructure program (SIM) is responsible for the development, support, and maintenance of the Bureau’s IT Service Management system, currently Cherwell. It is also responsible for leading the Service Management Capability and maturing of the ITIL based processes that support Enterprise Service Management across the Bureau.
  We are seeking a suitably qualified person to carry out the duties of ITSM System Manager, which includes managing and liaising with partner organisations involved in the provision of the ITSM system.
  The successful candidate will be required to manage the support and development activities aligned to the approved Policy, Process and Procedures to ensure management and risk. This position also requires the ability to liaise between many different levels of the organisation across varied technical and non technical domains.
  The appointee will be expected to have a wide-ranging understanding of technology and operations and be articulate across the domain to successfully operate, support and develop the bureau’s core ticketing system to support all IT and non IT support groups utilisation the platform.

The successful incumbent should be able to demonstrate:

• Experience and qualifications in ITIL Service Management
• Knowledge of current and emerging technologies, technology directions, and strategic application to business needs.
• Ability to manage a small team and third party venfor support team.
• Management of contractual support arrangements to provide services to the bureau
• Ability to work effectively in a senior management capacity
• Demonstrated excellence in communication skills (written, oral and listening) and ability to engage with internal and external partners and stakeholders.
• Knowledge, understanding and commitment to apply and practice the various elements of the Bureau’s Social Justice Strategy and the APS Code of Conduct in all environments, with an appreciation of cross-cultural settings and gender sensitivity.

Please refer the Job description for details