JIRA Admin & Release Manager

at  Databricks

SUMMARY:

The JIRA Admin & Release Manager will oversee the administration, maintenance, and evolution of our JIRA system, and managing software releases across multiple projects. Additionally, will ensure best practices in the Software Development Life Cycle (SDLC) are enforced and will contribute to the enablement of engineering teams, and that Databricks teams using JIRA, and that software releases are implemented smoothly and with minimal risk.

OUR COMMITMENT TO DIVERSITY AND INCLUSION

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

IMPORTANT RESPONSIBILITIES:

• JIRA Administration:
• You will Manage, administer, and improve the JIRA platform for project tracking and management.
• You will Customize JIRA workflows, fields, dashboards, reports, and other JIRA configurations to meet Product/Engineering needs.
• You will Ensure data security and create schemas to manage user permissions following roles and responsibilities.
• You will Monitor system performance, implement necessary changes, and ensure platform stability.
• You will Collaborate with multiple Product and Engineering teams to understand their requirements and implement solutions in JIRA.
• You will Maintain documentation for JIRA processes, workflows, and usage guidelines.
• You will report to the Head of NPI and Customer Acquisition Operations
• JIRA Release Management:
• Lead development development, QA, and JIRA release processes across multiple environments.
• Define and refine release processes to improve efficiency and reduce risks.
• Monitor software builds, ensuring that they meet quality and functionality criteria.
• Coordinate release communications, ensuring that all partners are informed.
• Evaluate software releases to ensure that they align with agreed project goals.
• Resolve release-related issues in collaboration with relevant teams.
• Guide JIRA integrations with other sales and HR systems (Salesforce, Workday)
• SDLC Best Practices and Product/Engineering Enablement:
• Provide user training and support, responding to questions and resolving issues promptly.
• Advocate for best practices throughout the SDLC to improve software quality and delivery.
• Promote engineering teams by providing them with the necessary tools, training, and resources to uphold SDLC best practices.
• Facilitate communication between diverse teams to ensure smooth development processes.
• Help integrate SDLC tools and practices within the JIRA platform.
• Organize workshops and training sessions to uplift the skills of the engineering teams.
• Required Qualifications:
• Bachelor’s degree in Computer Science, IT, or a related agile development field.
• 5+ years experience with JIRA administration.
• 2+ years experience with the software development life cycle and agile methodologies.
• Knowledge of other Atlassian tools like Confluence, Bitbucket.
• A Diverse perspective that is inclusive of all involved.
• With an ability to collaborate with stakeholders at all levels.